Business Development Intern

Company Description

Cayden Systems empowers small and medium businesses by developing clarity, structure, and efficiency through tailored business systems. Specializing in transforming unorganized processes and fragmented data, the company creates actionable dashboards and streamlined workflows to aid better decision-making. Unlike traditional analytics firms and freelancers, Cayden Systems combines strategy consulting with affordable execution by trained analysts to deliver high-quality outcomes. With a client-focused and business-first approach, the company collaborates to define key performance metrics, structure data, and design systems that simplify operations for optimal results.

Role Description

We are seeking a dynamic Business Development Intern for a full-time on-site position at our Bengaluru office. This role involves conducting market research, identifying potential clients, generating leads, and building relationships with prospects. The intern will support the business development team in evaluating client needs, preparing proposals, and participating in strategic planning sessions while delivering excellent customer service and contributing to client satisfaction.

Qualifications

• Strong Analytical Skills to evaluate and interpret data, trends, and market insights.
• Effective Communication skills to articulate ideas, present proposals, and engage with clients.
• Experience or interest in Lead Generation and Market Research to identify new business opportunities and evaluate industry trends.
• Strong focus on Customer Service to ensure client satisfaction and build lasting relationships.
• Proactive attitude, ability to work collaboratively, and eagerness to learn and adapt to a dynamic environment.
• Currently pursuing or recently graduated with a degree in Business, Marketing, or related fields is preferred.

What You'll Do

• Manage and maintain the customer database and CRM to ensure accuracy, proper segmentation, and effective engagement.
• Conduct cold calls, onboarding calls, and follow-ups with new and existing users.
• Respond to queries across email, chat, website, and phone professionally and promptly.
• Drive customer retention through regular check-ins, user education, and value-driven follow-ups.
• Track and report support metrics such as response time, query resolution, and follow-up rate.
• Identify upsell and cross-sell opportunities based on user behavior and needs.
• Communicate bugs, feedback, and user insights clearly to product and engineering teams.
• Keep internal records and CRM entries up to date to avoid loose ends.

Why Join Us

• Work with a fast-moving startup at the forefront of AI productivity.
• High ownership, autonomy, and exposure to a global user base.
• Young, passionate team and a learning-first culture.
• Competitive compensation and startup perks.