If you are looking for a meaningful career where people work and act with passion, rethink the existing and always strive to find the best solution - you have come to the right place. We develop future technologies to relentlessly make supply chains better.
We are a leader in supply chain software solutions, helping organizations streamline operations, reduce costs, and improve efficiency.We are seeking a highly skilled and detail-oriented Business Applications Support Specialist to join our dynamic team. This individual will be the primary point of contact for our business users, providing essential technical support and ensuring the smooth operation of our key business applications.
What a Day In The Life Looks Like
- Front-Line User Support: Serve as the first or second point of contact for end-users experiencing issues with our core business applications (e.g., NetSuite, Salesforce, Workday, ServiceNow, and internal tools). Respond to and resolve support requests received via ticketing system in a timely and professional manner. Guide users through troubleshooting steps and provide clear, actionable instructions to resolve common issues.
- Issue Diagnosis and Resolution: Diagnose and resolve common application errors, user access issues, data entry mistakes, and basic system functionalities. Verify data integrity and investigate discrepancies within the applications. Follow established troubleshooting procedures and documentation to ensure consistent support.
- Incident Management: Accurately log, categorize, prioritize, and track all support incidents within our IT Service Management (ITSM) ticketing system. Provide regular updates to users on the status of their issues until resolution. Identify when an issue requires escalation to another team member (e.g., Senior Support Specialist, System Analyst, Developer).
- Documentation and Knowledge Sharing: Contribute to the creation and maintenance of internal support documentation, FAQs, and user guides. Identify common user questions or recurring issues and suggest improvements to existing knowledge base articles.
- User Training and Guidance: Provide basic guidance and instructions to users on how to effectively use application features. Help onboard new users to our application suite.
- Continued assessment of the systems utilized for improved functionality, efficiency, and effectiveness in a growing and changing business environment.
- This is a remote-based role. Working pattern is Monday-Friday, 40 hours per week.
Help enable those who move goods to do good by contributing your skills and individual viewpoints in a highly collaborative, caring team environment.
What You Bring To The Team
- Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent practical experience.
- 0-3 years of experience in an IT Help Desk, Desktop Support, or Applications Support role.
- Basic understanding of how business applications function (e.g., understanding of data entry, workflows).
- Familiarity with using and navigating IT service management (ITSM) or ticketing systems.
- Proficient with tools such as MS Office (Excel, PowerPoint, Visio, etc.).
- Excellent customer service skills with a patient and empathetic approach.
- Excellent analytical and problem-solving skills.
- Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders and communicate with both technical and non-technical audiences.
- Experience with SQL is a plus.
- Efficient task management and self-starter.
- Excellent organizational skills.
- Strong customer service orientation, continuous improvement mindset, and good judgment.
Why join us?
At Infios, we're not just looking for employees; we're looking for partners in innovation, growth, and purpose. Meeting you where you are to create the future you need is at the core of who we are and what we do. Whether you're at the beginning of your career or a seasoned expert, we meet you on your journey, equipping you with the tools and opportunities to build the future you envision. Together, we will relentlessly work toward one common goal - making supply chains better.
We believe the future is better when supply chains work better.
We are an equal-opportunity employer and committed to inclusion in the workplace.
At Infios, we believe that inclusion is a fundamental cornerstone of our success. We are committed to creating a safe and welcoming environment where every individual’s unique experiences and perspectives are valued—whether they look, think, move, believe, or love differently.All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, sex, sexual orientation, gender identity, marital status, pregnancy, religion, age, disability, veteran status, genetic information, or any other characteristic protected by law.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If you require assistance or accommodation due to a disability during the recruiting process, please let us know at jobs@infios.comDisclaimer: This job advertisement is not designed to cover a comprehensive listing of all duties or responsibilities that are required for this job. Please note that any salary information is a general guideline only. Individual compensation will be determined by various factors such as the scope and responsibilities of the position, experience, education, skills, location, and market and business considerations. Applications must be submitted via our career site.
