Business Analyst ,

About You

• Be Transparent. We want team members to be honest communication with customers, stakeholders, and internal teams.
• Be Effective. Effectiveness is achieving goals well, focusing on producing tangible customer results.
• Be Accountable. Accountability builds trust and reliability by following through on commitments to ensure dependability.
• Be Mindful. Mindfulness promotes continuous learning, innovation, and adaptability within a dynamic, evolving industry.
• Be Willing. Willingness means readiness to face challenges, embrace change, and positively contribute to team efforts.
• Have Ownership. Ownership involves taking personal responsibility for work outcomes and team success consistently.
• Be Respectful. Respect creates a positive, collaborative, professional work environment – valuing diversity.
• Be Knowledgeable. Knowledge is pursued continuously, fostering expertise and understanding through ongoing learning and sharing.
  

What You Will Do

customer satisfaction and success

• Customer Need Analysis: Actively engage with customers through interviews, workshops, and research to gather and document business requirements that reflect their needs and expectations.
• Use Case Analysis: Analyze and translate customer requirements into functional specifications that the development team can implement, ensuring customer-centric use cases drive all outcomes.
• Value Proposition Analysis: Collaborate with the Product Owner to shape the end-to-end product strategy, ensuring that business value is defined based on the customer’s goals and objectives.
• Customer-Driven Prioritization: Maintain a backlog prioritized by the potential customer impact, ensuring that all work provides the maximum value to the customer.
• Continuous Feedback Loop: Act as the primary point of contact for customers and the internal team, ensuring clarity of customer requirements and addressing concerns throughout the development cycle.
• Solution Validation and Metrics: Define, implement, and track performance metrics to assess the effectiveness of solutions from the customer’s perspective once they enter production.
• Product Demos and User Training: Prepare and support the team in delivering product demos and user training sessions that address the customer’s pain points.
• Prototyping and Mockups: Based on customer insights, create conceptual prototypes and mockups to facilitate faster solution validation and ensure alignment with customer needs.
• Cross-functional collaboration: Collaborate across teams to ensure alignment between customer needs and technical solutions, focusing on delivering customer value.
• Customer-Focused Project Management: Plan and monitor deliverables to ensure on-time completion of projects that are critical to the customer’s success.
• Customer Data Analysis: Perform data analysis to consolidate insights into how customers use the product, identifying areas for improvement.
• Requirements Analysis: Facilitate the communication between customers, business stakeholders, and development teams to ensure the successful delivery of customer-centric projects.
• Expert in Product Domain: Become the go-to expert in at least one area of the Product, with a deep understanding of how that area impacts the customer experience.
  

What You Will Bring To The Table

• 2 to 4 years of experience as a business analyst, with a strong focus on customer engagement and satisfaction.
• Competency in Microsoft applications, including Word, Excel, PowerPoint, and Outlook.
• Experience with software product management lifecycle and Agile methodologies, with a focus on delivering customer-driven solutions.
• Ability to own small, well-scoped workflows and implementation (configuration DIY based) that meet specific customer requirements.
• Self-starter with a customer-first mindset, capable of creative thinking and relationship building.
• Strong communication skills with the ability to present complex messages clearly to both customers and stakeholders.
• Detail-oriented, analytical, and inquisitive, with the ability to manage multiple customer priorities simultaneously.
• Strong project management and tracking skills, comfortable making decisions that prioritize customer outcomes.
  

Nice To Have

• Knowledge of Relational DB Concepts and Design, with an understanding of how customer data is managed.
• Familiarity with Microsoft Azure and service-oriented (SOA) architectures that support customer integrations.
• Knowledge of event-driven (EDA) architecture.
  

Qualification

• Bachelor’s Degree in a relevant field or equivalent work experience, with a focus on customer engagement and satisfaction.
  

• Kolkata, India.