Business Analyst Salesforce CRM

Job Description

Skills: Salesforce, Requirements Gathering, Workflow Automation, CRM Reporting, Apex, Agile Methodology, Data Analysis, Salesforce CRM, Company Overview EIL Global is a leading IT services provider headquartered in Adelaide, Australia. We specialize in delivering professional and managed services across various technologies, including desktops, servers, networks, and data center solutions. With a strong presence in the Asia Pacific and EMEA regions, EIL Global is dedicated to facilitating the digital transformation journey of enterprises through innovative solutions such as AIOPS and AI-based Workforce Automation. Job Overview We are seeking a dedicated and skilled Business Analyst with expertise in Salesforce CRM to join our team. This full-time, mid-level position is based in Bengaluru or Pune. The ideal candidate will have a strong background in Salesforce and a passion for driving business efficiency and innovation through CRM solutions. As a Business Analyst, you will collaborate closely with our technology teams and clients to enhance workflow automation and reporting. Purpose of your role The vacancy is for a highly motivated Business Analyst who will be responsible for the below. Key Responsibilities Need someone who has experience in using Data Cloud, a person needs to have very high experience/sizable experience handling CRM related customer data objects like accounts, contacts, leads, etc. Develop business solutions (stories in Agile framework), work with the IT team to develop those business solutions, test, deploy and train users (Requirements Engineering). Highlight and investigate data & functionality anomalies and provide problem resolution to data-related issues raised by users. Methodical support in generating ideas with Product Owners and Subject Matter Experts. Ensure adherence and support to established business processes, guidelines, and policies. Maintain systems for users, KPI data accuracy, and data integrity. Operate under a proactive approach with business stakeholders and support the global development team in clarifying requirements. Work closely with users, making sure that they understand data & different functionalities, as well as training other employees how to use the data. Work with other analysts to understand integration points with other systems, and communicate the impact of proposed system changes. Assist with estimations of new developments and enhancement requests (costs, benefits, resources). Liaise with business users, stakeholders & 3rd party providers to gather requirements and produce detailed functional design documents. Develop standardized procedures for contact and follow-up. Continuous Testing. Production Support Error analysis and support of the development team in troubleshooting. Experience And Qualifications A strong academic background, including a 4-year University/College degree in Computer Science, Business, or Engineering, would be preferred. 5+ years of relevant experience in business, data or data analysis, customer-oriented, requirements definition, report development, problem-solving, and related documentation and training. Experience in streaming data handling is a plus. Working-level English language skills (written and spoken) are a requirement. Strong oral & written communication/interpersonal skills, capable of interacting with multiple levels of business management and IT. Successfully influences diverse groups and teams in a complex, ambiguous, and rapidly changing environment to deliver value-added solutions. Adaptable to new technologies/practices and acts as a change agent within teams. Essential Skills Experience of working with global projects with international stakeholders. Strong Business Analyst experience. Strong leadership and communication skills and the ability to teach and learn from others. Ability to work collaboratively with others and navigate complex decision-making. Experience in delivering and maintaining. Experience of driving project team. Proven ability to work well under pressure and in a team environment. Desirable Skills Good communication, influencing, and negotiation skills. Self-motivated, flexible, responsible, and a penchant for quality. Notice period Immediate to 15 days/serving notice period. Show more Show less