Business Analyst Salesforce CRM

Role & responsibilities

• 10+ years experience as a Salesforce Business Analyst with multi-cloud environment experience.
• Proven success in defining, developing, and launching successful products in a fast-paced, enterprise-grade environment.
• Strong ability to partner day-in and day-out with Development Engineers, Quality Engineers, User Experience specialists, and Business Analysts to provide clear direction, prioritization and detailed user stories
• Knowledge of Salesforce AppExchange products and third-party integrations
• Drive continuous improvement by streamlining configuration, identifying automation opportunities and reducing technical debt
• Experience in green filed implementation of Salesforce Programs with focus on Sales, Service, Experience and Marketing Cloud
• Experience in system implementation including data migration, testing, training, and reporting
• Experience with Salesforce integration with Enterprise Systems (e.g. Operations, ERP)
• Experience with Salesforce configuration and design best practices, including Flows, Process builder, reports, Dashboards and Permission Sets
• Salesforce Certifications (such as Sales Cloud Consultant, Service Cloud Consultant, Salesforce Business Analyst)
• Knowledge of airline domain
• Certifications in Agile like PSPO, PSM, CSPO, CSM, or similar, is considered a plus
• Certifications in Business Analysis such as PMI-PBA, CBAP, IIBA-AAC, IIBA-CBDA, or others
• Experience with statistical analysis and predictive modeling
• Strong attention to detail and accuracy.
• Excellent communication and collaboration skills.
• Experience with data visualization and reporting.
• Excellent analytical and problem-solving skills.