Business Analyst (IT)

Experience : 4 Years

Major Responsibilities:

* Interact with all levels of management/department and be able to document existing processes, manage and analyze data, and recommend enhanced business processes/Application development

* Use knowledge and understanding of improvement approaches to train and/or facilitate working sessions regarding business processes

* Provide expertise based on previous experience with training and technical assistance, business process analysis, change management, and other performance improvement

* Lead the team of professionals for organizational structures using business process reengineering and improvement methods and tools

* Support implementation activities using change management approaches and interact with staff and senior leadership to accomplish project objectives

* Work in a team environment and provide business process management expertise to staff engagements and project work streams

*Overall project management and stakeholder Coordination

*Coordinate with client and other Stakeholders

*Work as SPOC for the entire project and program.

* Provide guidance and advice to senior leaders and officers on the most effective and efficient use of resources to ensure positive and measurable outcomes
* Support the development of service and operating agreements* Define the scope of work for each Services

• Collection of requirements from Stakeholder.
• Create the DPRs for each service development.

* Stay abreast of leading practices for business process documentation and execution
* Support a culture focused on customer service, continuous improvement, and performance measurement

Job Requirements:

Education: B.E / B. Tech / MBA

Experience / Background:

* 5+ years of experience in IT Industry

* Demonstrated track record of Project Management driving adoption across an organization/department

* Clear understanding of business process streamlining methodologies

* Has managed functional processes and policies and/or projects

* Experience of implementing continuous improvement processes

Required Skills/Competencies:

* Excellent interpersonal, negotiation, coaching, verbal and written communication skills, as well as tact, diplomacy and the ability to maintain strict confidentiality

* Ability to manage key stakeholder expectations, concerns, and to identify and mitigate project risk as required, in person and virtually

* Viewed as a trusted advisor with a successful track record in building and maintaining strong relationships at all levels of the organization

* Effective internal consulting skills along with the ability to positively influence others in a desired direction to achieve identified outcomes without direct lines of authority

* Attention to detail and passion for delivering outstanding service

* Ability to make complex things simple to execute

* Ability to coach and influence at all levels within the organization

* Ability to multi-task and work independently as well as part of a team; self-motivated

* Ability to effectively detect, surface, and resolve conflicts among individuals and/or work groups

* Ability to drive and maintain employee engagement

* Ability to coordinate delivery of work activities

* Ability to communicate ideas both orally and in writing to influence others using on-on-one contact, formal presentations, and group discussions

* Ability to recognize the appropriate style, level of detail, and message for the audience

* Ability to identify concerns before they become problems, and to propose solutions to the concerns

* Proficiency with Microsoft Word, Excel, PowerPoint

Working Environment: Standard work environment in Odisha Government

Location: Bhubaneswar

Job Type: Full-time

Pay: ₹15,000.00 - ₹40,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Schedule:

• Day shift

Education:

• Bachelor's (Preferred)

Experience:

• Business Analyst: 4 years (Preferred)

Work Location: In person

Expected Start Date: 10/07/2025