Experience: 3-5 Years Open Positions: 01 Location: Vasai, Mumbai Work Mode: WFO Joining: Immediate to 15 days Skills: Proficient in Adobe Creative Suite(Photoshop, Illustrator, InDesign) Strong in typography, color theory layout Independent team player Excellent time management Knowledge of digital design platforms

Vervali Systems Pvt Ltd is looking for Jr Manual Tester to join our dynamic team and embark on a rewarding career journey. A manual tester is responsible for manually testing software applications to identify defects, bugs, and errors This involves creating test cases and test plans, executing them, and reporting any issues to the development team Executing the Test Cases & Defect TrackingBe responsible for the whole software testing lifecycle (analyzing the business requirements, support in preparing the test plans, creating the test cases, monitoring bugs, checking bug fixes) Execute test scripts, reporting daily on progress and defectsIn depth knowledge of and proven track record in software testing lifecycle

Key Objective / Purpose of Job: Part of the Professional Services team for Genesys Pure Cloud Contact Center platform. Theobjective is to provide custom solutions and enhance platform features through customization.Major Activities: Custom Solution Design, IVR Call Flow Development, CTI Integration, Chat Bot Development,Salesforce/SNOW & Custom API Integration to read and upload data, Analysis/Feasibility Study &Preparing Scope of Work.Essential Qualifications: BE / B. Tech (Computer Science or Telecommunication) / MCA.Requisite Skills: Skills: Java/J2EE, SQL-Server, Open CTI, Salesforce Integration, ServiceNow Integration & CustomCRM Integrations, Strong Understanding of Contact Center Solutions, Sound Understanding ofWeb Services (REST), Call Center Solution Experience, XML, CRM & Payment GatewayApplications Knowledge. Experience in Self-Service IVR Development. Working experience in Speech-Enabled IVR or Voice/Chat BOTs. Experience in IVR Integration with Backend Systems such as CRM or REST API-Based Integrations.Parsing response as per IVR requirements. Experience in creating customized agent desktop/screens. Working experience with cloud-based contact centers.Technical: Genesys Pure Cloud, Amazon Lex, S3, Java/J2EE, Node.js, Python, SQL-Server, CTI Development, Understanding of Web Services (SOAP & REST), XML/VXML/CXML, CRM Applications (Salesforce, ServiceNow & others), Payment Gateway Integration Knowledge. AWS Lambda function creation is an added advantage.Functional: Strong Understanding of IVR and CTI Applications in Genesys Pure Cloud Contact CenterSolutions. Customer Management.Behavioral: Customer-Centric / People-Centric. Business Acumen. Ability to withstand pressure in handling projects. Excellent analytical/logical thinking. Quick learning. Good written & communication skills. Good customer support skills.Work Experience: More than 5-6 years of experience in Software Development in Java/J2EE, Web Services (SOAP & REST), CTI, Dashboard Design on Contact Center along with Genesys Pure Cloud Development Experience, Salesforce Open CTI and Lightning Development, IVR & Payment Gateway Integration.