Business Analyst Dayforce WFM

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Role Description:

The Business Analyst for Workforce Management (WFM) in retail plays a key role in bridging business operations and technology, with a focus on optimizing labor strategies through Dayforce. This role is responsible for gathering and analyzing requirements, designing functional solutions, and supporting the implementation and enhancement of Dayforce WFM modules

GENERAL RESPONSIBILITIES

Requirements Gathering & Analysis

• Collaborate with stakeholders across HR, Operations, and IT to elicit and document business requirements related to scheduling, time tracking, labor forecasting, and compliance.

• Analyze current workforce management processes and identify opportunities for optimization and automation using Dayforce.

Functional Design & Documentation

• Translate business needs into functional specifications and process flows for Dayforce WFM modules.

• Support the configuration of Dayforce Scheduling, Time & Attendance, and Labor Forecasting features to meet retail-specific needs.

• Document use cases, test scenarios, and user stories to support development and implementation.

Implementation & Support

• Assist in system testing, UAT coordination, and go-live activities, ensuring solutions meet business expectations.

• Provide post-implementation support, troubleshooting issues and recommending enhancements.

• Act as a liaison between business users and technical teams to ensure clear communication and alignment.

Data & Compliance

• Analyze workforce data to support decision-making and ensure compliance with labor laws and union agreements.

• Monitor scheduling accuracy, labor utilization, and adherence to business rules.

Continuous Improvement

• Identify and recommend improvements to Dayforce WFM configurations and workflows.

• Stay informed on Dayforce updates and retail workforce trends to inform future enhancements

Work Experience

• Min 4 years of experience as a Business Analyst, preferably in retail or workforce management.

• Hands-on experience with Dayforce Workforce Management modules (Scheduling, Time & Attendance, Labor Forecasting).

• Strong analytical and problem-solving skills, with the ability to interpret data and translate it into actionable insights.

• Excellent communication and stakeholder engagement skills.

• Proficiency in documentation tools (e.g., Confluence, Visio) and agile methodologies.

• Bachelor’s degree in Business, HR, Information Systems, or related field