Business Analyst

• Job Title: Business Analyst

• Experience: 8-10 years

• Location: Remote/Hybrid

• Employment Type: Contract

Summary:

Business Analyst

Responsibilities:

• Collaborate with onshore BAs and global stakeholders to support operational and strategic IT applications.
• Participate in daily/weekly stand-ups, track JIRA/ServiceNow tickets, and proactively follow up with developers and contractors to ensure timely completion.
• Coordinate with internal technical teams and external MSP vendors for software packaging, updates, licensing, and compliance documentation.
• Maintain accurate documentation of system software, IT governance processes, and SOPs.
• Support PMO activities including project tracking, reporting, and escalation of risks or blockers.
• Work closely with the Data Engineering team to:
• Document data pipelines, architecture of dashboards, and integrated systems.
• Maintain a central repository/catalogue of ongoing and completed data projects.
• Create and update KX articles in ServiceNow including SLAs, SOPs, and escalation paths.
• Ensure all technical and business documentation is clear, version-controlled, and up to date.
• Act as a communication bridge between technical developers and non-technical business users.

Required Skills:

• 8–10 years of experience as a Business Analyst or IT Systems Analyst in an enterprise-level environment.
• Strong understanding of Cloud Infrastructure concepts (preferably AWS or Azure).
• Experience working with MSP vendors and cross-functional IT teams.
• Proficiency with tools such as

  ServiceNow

  ,

  JIRA

  ,

  Confluence

  , and

  MS Excel/PowerPoint

  .
• Familiarity with data engineering principles—pipelines, dashboard metrics, and metadata.
• Experience handling project coordination and documentation for software lifecycle and governance.
• Strong verbal and written communication skills with the ability to work with global teams.
• Ability to multitask, prioritize, and independently handle multiple projects.

Preferred:

• Prior experience in a dual role (Business Analyst + Project Coordinator).
• Exposure to software procurement, compliance workflows, and license management.
• Ability to translate technical jargon into business-friendly language for stakeholders.