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Job Description Are you ready to make a difference in customer outcomes within the financial industry? Join our team as an Outcomes Associate, where your expertise in outcomes testing, RCA, or QA will drive improvements across various products and channels. We offer a collaborative environment that fosters career growth and innovation, allowing you to influence change and contribute to meaningful projects. As a Business Analysis Associate I at JPMorgan Chase within the International Consumer Bank, you will be responsible for conducting manual customer outcomes testing across various products and channels to ensure optimal results. Your role will involve closely collaborating with the broader business team to devise improvement plans, comprehend end-user requirements, and influence product upkeep and development. Additionally, you will support the generation and execution of reports, assess conduct risks, and work in partnership with Operations and Product teams to instigate change. Job Responsibilities Complete in-depth analysis of interactions to assess whether "good" outcomes have been achieved. Understand end user needs and influence product maintenance and development. Support the creation and delivery of reports. Evaluate conduct risks and identify opportunities for improvement. Partner with Operations and Product teams to influence change. Required Qualifications, Capabilities, And Skills Experience in the financial industry. Ability to manage own workload and deliverables. Skilled in simplifying complex findings. Strong problem-solving aptitude and idea generation, with the ability to go from conceptualization to execution. Strong interpersonal skills with the ability to forge meaningful relationships with key stakeholders. Excellent oral and written communication and presentation skills, adaptable for different audiences. Effective organizational and project management skills. Preferred Qualifications, Capabilities, And Skills Preferably in outcomes testing, RCA, or QA roles Proven experience in outcomes testing within the financial industry. Ability to influence product development and maintenance. Experience in evaluating conduct risks and driving improvements. ABOUT US JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. About The Team Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success. Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting. Show more Show less
