Business Analysis Associate I

Are you ready to make a difference in customer outcomes within the financial industry? Join our team as an Outcomes Associate, where your expertise in outcomes testing, RCA, or QA will drive improvements across various products and channels. We offer a collaborative environment that fosters career growth and innovation, allowing you to influence change and contribute to meaningful projects.

As a Business Analysis Associate I at JPMorgan Chase within the International Consumer Bank, you will be responsible for conducting manual customer outcomes testing across various products and channels to ensure optimal results. Your role will involve closely collaborating with the broader business team to devise improvement plans, comprehend end-user requirements, and influence product upkeep and development. Additionally, you will support the generation and execution of reports, assess conduct risks, and work in partnership with Operations and Product teams to instigate change.

Job Responsibilities:

• Complete in-depth analysis of interactions to assess whether "good" outcomes have been achieved.
• Understand end user needs and influence product maintenance and development.
• Support the creation and delivery of reports.
• Evaluate conduct risks and identify opportunities for improvement.
• Partner with Operations and Product teams to influence change.

Required Qualifications, Capabilities, and Skills:

• Experience in the financial industry.
• Ability to manage own workload and deliverables.
• Skilled in simplifying complex findings.
• Strong problem-solving aptitude and idea generation, with the ability to go from conceptualization to execution.
• Strong interpersonal skills with the ability to forge meaningful relationships with key stakeholders.
• Excellent oral and written communication and presentation skills, adaptable for different audiences.
• Effective organizational and project management skills.

Preferred Qualifications, Capabilities, and Skills:

• Preferably in outcomes testing, RCA, or QA roles
• Proven experience in outcomes testing within the financial industry.
• Ability to influence product development and maintenance.
• Experience in evaluating conduct risks and driving improvements.