Business Analysis Associate I

Are you ready to contribute to enhancing customer outcomes within the financial industry Join our team as an Outcomes Associate, where your expertise in outcomes testing, RCA, or QA will drive enhancements across various products and channels. We provide a collaborative environment that encourages career growth and innovation, enabling you to influence change and participate in meaningful projects. As a Business Analysis Associate I at JPMorgan Chase within the International Consumer Bank, your primary responsibility will involve conducting manual customer outcomes testing across diverse products and channels to ensure optimal results. You will closely collaborate with the wider business team to devise improvement plans, understand end-user requirements, and influence product maintenance and development. Additionally, you will assist in generating and executing reports, evaluating conduct risks, and working in partnership with Operations and Product teams to drive change. **Job Responsibilities:** - Conduct thorough analysis of interactions to determine if "good" outcomes have been achieved. - Comprehend end user needs and impact product maintenance and development. - Assist in creating and presenting reports. - Assess conduct risks and identify areas for enhancement. - Collaborate with Operations and Product teams to foster change. **Required Qualifications, Capabilities, and Skills:** - Experience in the financial industry. - Ability to effectively manage workload and deliverables. - Proficient in simplifying complex findings. - Strong problem-solving skills and idea generation, capable of moving from concept to execution. - Excellent interpersonal skills to build meaningful relationships with key stakeholders. - Outstanding oral and written communication and presentation skills adaptable for various audiences. - Effective organizational and project management capabilities. **Preferred Qualifications, Capabilities, and Skills:** - Background in outcomes testing, RCA, or QA roles preferred. - Demonstrated experience in outcomes testing within the financial sector. - Ability to influence product development and maintenance. - Experience in evaluating conduct risks and driving improvements.,