Branch Operations Manager

Job Title: Branch Operations Manager

Organization : Luxury Multi-Speciality Dental Clinics

Location: Mohali

Job Summary: The Branch Operations Manager would be a significant role managing the operations the Multi-Specialty Dental Clinic Mohali. As a Branch Operations Manager, you’re overseeing various aspects of the clinic's daily functions, from administrative tasks to team management. Here’s a breakdown of what your role likely entails:

Responsibilities:

• Operations Management:
• Oversee day-to-day clinic operations to ensure smooth and efficient functioning.
• Develop and implement operational policies and procedures to improve efficiency.
• Administration:
• Handle all administrative tasks, including scheduling, patient records, and managing office supplies.
• Ensure compliance with regulatory requirements and maintain proper documentation.
• Team Management:
• Recruit, train, and manage staff with the help of HR Head, including dental professionals and support personnel.
• Monitor performance, provide feedback, and conduct performance reviews.
• Financial Oversight:
• Manage the clinic’s budget and financial performance, including tracking expenses and revenues.
• Develop strategies to enhance profitability and reduce costs.
• Patient Care and Experience:
• Ensure high standards of patient care and satisfaction.
• Address patient concerns and resolve any issues that arise.
• Marketing and Growth:
• Implement marketing strategies to attract new patients and retain existing ones.
• Collaborate with the marketing team to promote the clinic’s services and special offers.
• Facility Management:
• Oversee the maintenance and cleanliness of the clinic.
• Ensure all equipment is in good working condition and arrange for repairs as needed.
• Reporting:
• Prepare regular reports on clinic performance, including financials, patient satisfaction, and operational efficiency.
• Report to upper management or the clinic’s owners on progress and challenges.

Skills and Qualities:

• Leadership: Ability to inspire and manage a diverse team.
• Organizational Skills: Efficient in handling multiple tasks and maintaining order.
• Financial Acumen: Strong understanding of budgeting, financial management, and profitability.
• Customer Service: Excellent communication skills and a commitment to enhancing patient experience.
• Problem-Solving: Aptitude for resolving issues quickly and effectively.

Skill Set:

Excellent communication and interpersonal skills.

• Strong organizational and multitasking abilities.
• Attention to detail and accuracy in administrative tasks.
• Knowledge of dental terminology and procedures is preferred.
• Proficiency in dental software systems or willingness to learn.

Education and Certifications:

• Graduation or MBA or equivalent; additional education or certification in healthcare administration, Hospital Management or related field is a plus.

Working Conditions:

• Full-time position with regular business hours from Monday to Saturday.
• Fast-paced environment with frequent patient interactions and administrative responsibilities.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹55,000.00 per month

Experience:

• total work: 6 years (Preferred)

Work Location: In person