Branch Operations Manager

prefer lesser Notice period

Position : Branch Operations Manager

Ahmedabad & Surat

• Branch Operations Head is one of the critical leadership positions in the bank as he/ she spearheads the Operations function in a branch.
• Branch Operations Head is responsible for administration of the branch by overseeing daily operations like cash, clearing, transfer, Electronic Clearing Service (ECS)/Real time gross settlement systems (RTGS)/National Electronic Funds Transfer (NEFT),
• Cash Deposit (CD), Fixed Deposit Receipt (FDR), account opening & customer service with a team of Tellers and FDOs.
• He/ She handles Internal and External Audit, provides data and oversees audit queries.
• The Branch Ops Head also ensures resolution of customer complaints/ issues within the prescribed TAT. He/ She reviews Branch Operations reports,
• Vault register & tracks exceptional transactions- Anti Money Laundering - AML alerts and ensures compliance with banking rules, regulations & procedures.
• The Branch Ops Head is accountable for the lead generation of Current Account and Savings Account - CASA through the FDOs and Tellers.
• Maintenance of cash balance as per Cash Retention Limit
• Growth in Existing To Bank - ETB CA and SA Balances - Minimum Daily Average Balance - MDAB
• Achievement of Aggregate Cross Sell points target
• Resolution of complaints registered under CRMS, Phone Banking & Banking Ombudsman
• Learning and Development of FDOs & Tellers: Training & Certification in various process related areas (Example: Risk, Fraud prevention, Banking regulations, etc. )
• Average Score of Structured Visit Reports
• Monitoring of Office Accounts and AML alerts

Required Candidate profile

• 4+ years in Banking experience must
• Good communication skill
• Strong Ops knowledge
• Team handling experience

Perks and Benefits

Fixed salary + Incentive + Insurance + Statutory benefits