Branch Manager

As a Two-Wheeler Automobile Branch Manager, your role involves overseeing daily operations, managing staff, and ensuring customer satisfaction. You will be responsible for sales, service, and overall branch performance, including achieving financial targets, implementing business strategies, and maintaining a positive brand image. Key Responsibilities: - Sales Management: Lead and motivate the sales team, set sales targets, develop sales strategies, and monitor sales performance. - Customer Service: Ensure high levels of customer satisfaction, handle customer complaints, and build customer loyalty. - Operational Management: Oversee daily operations, manage inventory, and ensure efficient workflow within the branch. - Staff Management: Hire, train, and supervise staff, conduct performance reviews, and foster a positive work environment. - Financial Management: Manage the branch budget, monitor expenses, and ensure profitability. - Compliance: Ensure compliance with company policies, industry regulations, and legal requirements. - Business Development: Identify new business opportunities, develop strategies to attract new customers, and expand the customer base. - Reporting and Analysis: Prepare reports on sales, inventory, and other key performance indicators, and analyze data to identify areas for improvement. - Relationship Building: Establish and maintain strong relationships with customers, dealers, and other stakeholders. - Training and Development: Provide training and development opportunities for staff to improve their skills and performance. Specific Responsibilities Related to Service: - Manage the service team and ensure efficient and timely repairs. - Monitor technician productivity and quality of work. - Ensure compliance with warranty procedures and policies. - Maintain a clean and organized service area. - Handle customer complaints related to service issues. Specific Responsibilities Related to Parts: - Manage the parts department and ensure adequate inventory levels. - Supervise parts staff and ensure efficient processing of orders. - Develop and implement sales strategies for parts. - Monitor parts sales and inventory levels. - Ensure compliance with parts-related policies and procedures. Qualifications Required: - Bachelor's degree in Business Administration or related field. - Previous experience in automotive sales or service management. - Strong leadership and communication skills. - Knowledge of sales and customer service principles. - Familiarity with inventory management and financial analysis. - Ability to analyze data and make strategic decisions. Job Types: Full-time, Permanent Benefits: - Health insurance - Leave encashment - Life insurance - Provident Fund Work Location: In person,