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BPO Ops. Manager (Ghansoli Location) Salary- 50K Inhand

6 - 8 years

4 - 6 Lacs

Navi Mumbai

Posted:3 months ago| Platform: Naukri logo

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Skills Required

Client Coordination SLA Management Attrition Management Bpo Operations Process Management Shrinkage Control KRA Operations Management Floor Management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Note- Must have minimum 2 Years + experience in Manager Operation/BPO Manager role. Company Name- Cyfuture India Private Limited Position- Manager Operation/ BPO Manager Ops Qualification- Graduate/Postgraduate Job Location- Ghansoli, Navi Mumbai Salary- up to 6 Lakh Roles & Responsibilities: Must have great understanding about BPO Matrix. Skills for planning, assigning and directing work. Meet or exceed KRA's of all team members - New training and ongoing training of team members Responsible for revenue generation of assigned process and span Responsible for achieving desired client KPI's throughout and align team to deliver the desired results. Responsible for direct client communication in terms of any deliverables asked and demanded by the client - Hold team meetings on a regular basis with the direct reports. Document and communicate system and business process gaps. Ensure process operates efficiently according to client and company measures. Be directly responsible towards fostering the development of your team by motivating . Strong Client Handling Skills. Required Candidate profile Minimum of 2 years of experience as an operation Manager from any Domestic Voice process. Non-BPO experienced profiles will not be considered. Good communication, Analytical, and leadership skills. Note: Need immediate joiner only. Only work from office job. Call/WhatsApp CV to Ambi - 9210751781

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cyfuture.com

Information Technology

Faridabad

1000+ Employees

77 Jobs

    Key People

  • Phool Singh

    Co-Founder & CEO

  • Shine Ansari

    Vice President

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