Posted:1 week ago|
Platform:
Work from Office
Full Time
Roles and Responsibilities Manage daily operations of a team, ensuring efficient handling of customer interactions through voice process. Oversee shrinkage control measures to minimize attrition rates and optimize occupancy planning. Develop strategies to improve CSAT scores by enhancing team performance and reducing errors. Desired Candidate Profile 1-5 years of experience in BPO Operations or similar industry with expertise in Team Handling, Attrition & Shrinkage Control. Strong understanding of Occupancy Planning principles for optimal resource allocation. Excellent leadership skills with ability to motivate teams towards achieving targets.
Cogenthub
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Outsourcing and Offshoring Consulting
1001-5000 Employees
48 Jobs
Key People
Bengaluru
3.75 - 4.25 Lacs P.A.
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Mumbai
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Hyderābād
3.85 - 7.0 Lacs P.A.
Navi Mumbai
3.0 - 3.5 Lacs P.A.
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