KYC Operations Team Lead

As a KYC Operations Team Lead you will oversee the daily operations of a team of KYC Analysts. Your team is responsible for conducting thorough customer due diligence reviews, analysing various customer and business activities, and ensuring that our KYC records are kept up to date according to our internal policies. The KYC Operations Team Lead is a people lead with a mindset focused on building processes that put our customers first while being aware of the risks surrounding the industry and the wider regulatory environment.

Job Responsibilities:

• Team Leadership

Lead by example and drive a customer focused mindset across your team. Promote a culture of ownership and accountability. Build high-performing teams that value knowledge sharing and continuous learning.

• People management

Coach and develop a strong team of KYC Analysts. Come up with initiatives to help your team to grow their skills, behaviours, and competencies. Design and manage development plans on identified opportunities. Conducts career map check-ins and makes recommendations for promotions, salary raises, and other decisions.

• Operational management

Identify and propose opportunities for process improvements. Collaborate with central functions and other operational teams as needed to increase operational efficiency. Provide guidance and support on complex, high-risk cases and escalations. Be on top of admin related tasks including but not limited to scheduling, training, hiring, interviewing, organising team activities, and others.

• Performance management

Measure team KPIs and ensure performance targets and quality standards are met while maintaining focus on customer experience. Conduct regular one on one coaching sessions, usually on a weekly or biweekly basis. Run team meetings to ensure that your team is kept up to date with the latest information, share best practices and enhance overall team spirit.

• Expertise Sharing

Be a subject matter expert in your area with the ability to train and coach your team on operational topics. Maintain a good understanding of our regulatory obligations, internal policies, and applying a risk-based approach to deterring and preventing money laundering and financial crime. Able to perform deep dives, understand root causes of problematic cases and propose solutions to senior leadership.

• Planning and execution

Ensure key performance indicators are being met and provide insights to other stakeholders. Take full accountability in delivering your own initiatives and making sure your team is making progress on their goals.

• Stakeholder management and communication

Collaborate closely with your stakeholders ensuring clear communication and coordination of actions. You communicate mindfully and professionally while  choosing the right formats and platforms to convey your message to a wider audience in a timely manner. Your initiatives and reports are well documented and  it has a clear scope that includes potential impact in different areas.

Qualifications:

• Excellent verbal and written English skills (additional language skills are a plus) with the ability to clearly articulate your thoughts.
• 1-2 years experience of leading small to medium sized teams. 
• A minimum of 2+ years of experience in Operations (preferably in CDD/EDD/AML or Risk Assessment domain). 
• Good understanding of the regulatory framework surrounding KYC/AML.