Bpo / Customer support / Team Leader / Voice / Inbound / Customer Care

Job Title: Customer Service Representative

Job Location:

Job Summary:

Customer Service Representative

Key Responsibilities:

• Respond to customer inquiries promptly and professionally via various channels (phone, email, live chat, etc.).
  
• Provide accurate product or service information, troubleshoot issues, and guide customers through problem resolution.
  
• Maintain detailed records of customer interactions, transactions, and feedback in CRM software.
  
• Resolve customer complaints or concerns with empathy, patience, and efficiency.
  
• Ensure customer satisfaction by exceeding service level expectations.
  
• Collaborate with other departments to resolve complex issues and improve overall customer experience.
  
• Assist with processing orders, returns, and exchanges, as needed.
  
• Identify opportunities for upselling or cross-selling products or services, when appropriate.
  
• Stay updated on product knowledge, services, and company policies.
  
• Follow company procedures and guidelines for handling customer inquiries and complaints.
  
• Participate in regular team meetings, training sessions, and professional development activities.
  

Qualifications:

• High school diploma or equivalent; a Bachelors degree is a plus.
  
• Proven experience in customer service or a related field (1-2 years preferred).
  
• Excellent verbal and written communication skills.
  
• Strong problem-solving skills and the ability to think quickly on your feet.
  
• Ability to multitask, prioritize, and manage time effectively.
  
• Proficiency in using customer service software (e.g., CRM systems, chatbots, etc.) and Microsoft Office Suite.
  
• A positive attitude, empathy, and a passion for delivering exceptional customer experiences.
  
• Ability to work in a fast-paced environment while maintaining attention to detail.
  

Preferred Skills:

• Experience with [industry-specific software/tools or products].
  
• Bilingual (if applicable to the role).
  
• Knowledge of customer service best practices.
  
• Familiarity with social media platforms or other digital customer service tools.
  

Benefits:

• Competitive salary and performance-based incentives.
  
• Health, dental, and vision insurance.
  
• Paid time off and holidays.
  
• Opportunities for professional growth.

Aditya - 8884777961