BI Admin Lead

• Architect, implement, and manage multiple BI platforms at an enterprise scale.
• Administer and optimize Tableau Online, ensuring high availability, performance, and scalability.
• Provide technical solutions and guidance to end-users for building efficient dashboards and visualizations.
• Act as a consultant to business teams, sharing best practices and performance optimization techniques.
• Lead operational activities including incident management, user access provisioning, vendor coordination, and platform support.
• Troubleshoot complex BI issues and mentor team members in resolving incidents.
• Monitor and report operational metrics, perform root cause analysis (RCA), and implement remediations.
• Provide technical leadership across Data & AI verticals, fostering innovation and excellence.
  

• Engage with stakeholders across the enterprise to understand BI needs and align solutions with business goals.
• Collaborate with shared services teams (e.g., infrastructure, security, data engineering) to deliver best-in-class BI services.
• Communicate effectively with senior leadership, translating technical concepts into business value.
• Develop and maintain Standard Operating Procedures (SOPs) for BI services and operations.
• Contribute to the strategy and roadmap for a unified analytics platform and enterprise BI vision.
  

Qualifications & Skills

• Proven experience in administering Tableau Online and other BI platforms (e.g., SAP Business Objects, AWS Quicksight).
• Strong understanding of data visualization principles, dashboard performance tuning, and user experience optimization.
• Experience with cloud platforms (AWS, Azure, GCP) and data integration tools.
• Experience with big data platforms, data modelling, ETL processes and warehousing
• Strong SQL skills
• Experience with Python will be a plus
• Familiarity with data governance, security, and compliance in BI environments.
  

• Excellent stakeholder management and interpersonal communication skills.
• Ability to lead cross-functional teams and mentor junior BI administrators.
• Strategic thinker with a proactive approach to problem-solving and innovation.
• Strong documentation and process management capabilities.
  

Preferred Certifications

• Tableau Certified Administrator / Architect
• AWS/Azure Data Engineer or Architect Certification
• ITIL or similar certification for operational excellence
  

Location:

Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday