Job Summary The Chief Operating Officer (COO) - Last Mile is responsible for leading, optimizing, and scaling all last-mile delivery operations. This role ensures exceptional service levels, cost efficiency, and technological innovation in last-mile logistics. The COO will drive strategic initiatives, manage performance metrics, and coordinate with cross-functional teams to ensure seamless customer experiences. Key Responsibilities Operational Oversight: Lead day-to-day operations of last-mile logistics, including fleet management, route optimization, delivery performance, and partner compliance. Strategic Planning: Design and implement long-term operational strategies that scale last-mile capabilities and reduce delivery costs. Tech Integration: Collaborate with product and tech teams to develop or improve logistics platforms, tracking systems, and automation tools. Cost Efficiency: Manage budgets, P&L, and vendor contracts to optimize spending while maintaining high service standards. Performance Management: Define KPIs, set targets, and establish accountability frameworks for logistics partners, warehouses, and delivery teams. Partner Ecosystem: Develop relationships with delivery service partners (DSPs), 3PLs, and gig workers to expand reach and resilience. Customer Experience: Ensure timely, accurate, and damage-free deliveries while minimizing customer complaints and returns. Sustainability & Compliance: Drive initiatives for eco-friendly delivery options and ensure all logistics operations meet legal and safety standards. Leadership: Build, manage, and mentor a high-performing operations team across multiple regions or Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field (MBA preferred). 15+ years of experience in logistics or supply chain roles, with at least 5 years in last-mile delivery leadership. Proven track record of scaling last-mile operations in a high-growth e-commerce, retail, or logistics environment. Strong data-driven mindset and experience working with logistics platforms and route optimization tools. Excellent communication, negotiation, and leadership skills. Experience managing distributed teams and multi-region operations. Knowledge of transportation regulations, gig economy dynamics, and urban delivery constraints. Looking for COO and Opportunity to become CEO Business + Operations Experience Added advantage (ref:iimjobs.com) Show more Show less