Job Summary The Chief Operating Officer (COO) - Last Mile is responsible for leading, optimizing, and scaling all last-mile delivery operations. This role ensures exceptional service levels, cost efficiency, and technological innovation in last-mile logistics. The COO will drive strategic initiatives, manage performance metrics, and coordinate with cross-functional teams to ensure seamless customer experiences. Key Responsibilities Operational Oversight: Lead day-to-day operations of last-mile logistics, including fleet management, route optimization, delivery performance, and partner compliance. Strategic Planning: Design and implement long-term operational strategies that scale last-mile capabilities and reduce delivery costs. Tech Integration: Collaborate with product and tech teams to develop or improve logistics platforms, tracking systems, and automation tools. Cost Efficiency: Manage budgets, P&L, and vendor contracts to optimize spending while maintaining high service standards. Performance Management: Define KPIs, set targets, and establish accountability frameworks for logistics partners, warehouses, and delivery teams. Partner Ecosystem: Develop relationships with delivery service partners (DSPs), 3PLs, and gig workers to expand reach and resilience. Customer Experience: Ensure timely, accurate, and damage-free deliveries while minimizing customer complaints and returns. Sustainability & Compliance: Drive initiatives for eco-friendly delivery options and ensure all logistics operations meet legal and safety standards. Leadership: Build, manage, and mentor a high-performing operations team across multiple regions or Bachelor's degree in Logistics, Supply Chain, Business Administration, or related field (MBA preferred). 15+ years of experience in logistics or supply chain roles, with at least 5 years in last-mile delivery leadership. Proven track record of scaling last-mile operations in a high-growth e-commerce, retail, or logistics environment. Strong data-driven mindset and experience working with logistics platforms and route optimization tools. Excellent communication, negotiation, and leadership skills. Experience managing distributed teams and multi-region operations. Knowledge of transportation regulations, gig economy dynamics, and urban delivery constraints. Looking for COO and Opportunity to become CEO Business + Operations Experience Added advantage (ref:iimjobs.com) Show more Show less
Role Summary The Senior Manager - Line Haul Operations will be responsible for planning, executing, and optimizing the long-haul transportation network across regions to ensure cost efficiency, service reliability, and operational excellence. The role involves managing fleet operations, vendor performance, route optimization, and on-time line haul movements while driving continuous improvement initiatives. Key Responsibilities Lead end-to-end management of line haul operations across multiple zones. Plan and monitor intercity movements to ensure on-time departures and arrivals. Optimize route planning, network design, and vehicle utilization. Manage and evaluate third-party logistics (3PL) partners and transport vendors. Track daily performance metrics (TAT, cost per km, vehicle fill rate, etc.). Ensure compliance with safety, regulatory, and statutory requirements. Collaborate with hubs, sort centers, and first/last mile teams for smooth coordination. Drive process automation and digital transformation initiatives in the line haul function. Lead and develop a team of managers and executives to achieve business KPIs. Analyze data and prepare periodic reports for management review. Key Skills & Competencies Strong understanding of transportation and logistics operations. Expertise in route planning, fleet management, and cost control. Analytical and data-driven decision-making approach. Excellent stakeholder management and vendor negotiation skills. Strong leadership and team management abilities. Proficiency in MS Excel, TMS (Transportation Management Systems), and data dashboards. Qualifications & Experience Bachelor's degree in Logistics, Supply Chain, or Business Administration (MBA preferred). 10-15 years of experience in logistics or transportation management. Proven experience managing large-scale line haul operations in e-commerce, FMCG, or logistics sectors (ref:iimjobs.com)