Banquet Manager

Position Summary

The Banquet Manager is responsible for planning, organizing, and directing all banquet functions to deliver an exceptional guest experience. This includes coordinating with clients, supervising staff, ensuring flawless event execution, and maintaining the highest luxury service standards in line with the hotel's brand image.

Key Responsibilities

1. Event Planning & Coordination

• Liaise with clients, event planners, and the sales team to understand banquet requirements.
• Prepare detailed Banquet Event Orders (BEOs) and ensure all departments are briefed.
• Design event layouts, seating arrangements, and service flows in consultation with the chef and banquet team.

2. Service Excellence

• Oversee all banquet functions from setup to service and breakdown.
• Ensure consistent five-star service standards etiquette and presentation.
• Personally greet VIP guests and monitor guest satisfaction throughout events.

3. Staff Management

• Recruit, train, and schedule banquet staff, ensuring adequate coverage for all events.
• Conduct pre-shift briefings on service standards, menus, and safety procedures.
• Evaluate staff performance and provide coaching for professional growth.

4. Financial Management

• Monitor banquet budgets, control costs, and maximize revenue opportunities.
• Approve banquet billing, verify accuracy, and follow up on client payments.
• Implement measures to reduce wastage and improve profitability.

5. Quality & Compliance

• Maintain high standards of hygiene, safety, and sanitation in compliance with hotel and government regulations.
• Conduct regular inspections of banquet halls, equipment, and service areas.
• Ensure compliance with liquor laws and licensing requirements.

6. Collaboration

• Coordinate with kitchen, housekeeping, engineering, and other departments for smooth event execution.
• Work closely with the sales & marketing team to promote banquet services and packages.

Key Skills & Attributes

• Strong leadership and team management abilities.
• Excellent communication and interpersonal skills.
• In-depth knowledge of luxury banquet service standards.
• Problem-solving skills with a focus on guest satisfaction.
• Proficiency in banquet/event management software and MS Office.

Qualifications & Experience

• Bachelor’s degree/diploma in Hotel Management or related field.
• Minimum 5–7 years of banquet or events management experience, preferably in a five-star property.
• Proven track record in handling high-profile and large-scale events.
• Fluent in English; additional languages are an advantage.

KPIs (Key Performance Indicators)

• Guest satisfaction scores for banquet events.
• Revenue growth in banquet sales.
• Cost control and profitability ratio.
• Staff training completion and retention rates.
• Zero non-compliance in hygiene and safety audits.