Banquet Manager

Job Title: Banquet Manager(Boutique Hotel)

Location:

Department:

Experience: 5-8 years

Reports to:

Employment Type:

Role Summary

end-to-end management of banquet operations

The Banquet Manager will oversee staff, coordinate with multiple departments, and liaise directly with clients to ensure every event is delivered flawlessly.

Key Responsibilities

1. Event Planning & Client Coordination

• Conduct detailed pre-event meetings with clients to finalize requirements, timelines, seating plans, décor, AV, F&B menus, and special requests.
• Create

  event function sheets (BEOs)

  and circulate them to all relevant departments.
• Act as the primary point of contact for the client from booking confirmation to event completion.
• Offer creative ideas for event layouts, themes, and setups aligned with the boutique hotel’s brand.

2. Banquet Operations Management

• Supervise setup, service, and breakdown of all banquet events.
• Ensure event spaces are set according to agreed layouts, décor standards, and cleanliness protocols.
• Coordinate with kitchen, service, housekeeping, engineering, and AV teams for smooth execution.
• Oversee food service, guest interactions, and troubleshoot any issues during events.
• Maintain inventory of banquet furniture, linen, crockery, cutlery, glassware, and AV equipment.

3. Revenue & Sales Support

• Work closely with the

  Sales & Marketing

  team to upsell F&B packages, décor upgrades, and additional services.
• Track banquet revenue, average event value, and seasonal utilization of the banquet hall.
• Recommend pricing strategies and promotional offers during low-demand periods.

4. Staff Leadership & Training

• Hire, train, and schedule banquet service staff, captains, and stewards.
• Conduct regular training on service etiquette, upselling techniques, and handling VIP guests.
• Monitor grooming standards and performance of all banquet staff.
• Motivate team members to deliver warm, professional, and proactive service.

5. Quality Control & Guest Satisfaction

• Personally greet and interact with hosts during events to ensure satisfaction.
• Collect feedback post-event and address concerns promptly.
• Maintain service quality that matches luxury boutique standards and ensures repeat business.

6. Administration & Reporting

• Maintain updated banquet calendar and function logs.
• Prepare daily/weekly banquet operation reports — event count, guest count, revenue, client feedback.
• Monitor and control banquet-related expenses to optimize profitability.
• Ensure compliance with safety, hygiene, and liquor license regulations.

Qualifications & Experience

• Bachelor’s degree/diploma in Hotel Management, Hospitality, or related field.
• 5–8 years of experience in banquet operations in a luxury/boutique hotel or premium events venue.
• Proven ability to manage weddings, large-scale social functions, and corporate MICE events.
• Strong vendor management experience (decorators, AV, florists, etc.).
• Hands-on experience with

  Banquet/Event Management Software

  preferred.

Skills & Competencies

• Exceptional organizational and multitasking skills.
• Strong leadership and staff management capabilities.
• Excellent communication and interpersonal skills for guest-facing interactions.
• Problem-solving mindset with quick decision-making abilities.
• Creative approach to event execution, décor, and guest experience design.
• Knowledge of Jaipur’s wedding and events market is a plus.

Key Performance Indicators (KPIs)

• Number of events executed without operational errors.
• Guest satisfaction scores and repeat bookings from banquet clients.
• Banquet revenue achievement vs. target.
• Average spend per event and upsell success rate.
• Staff productivity and retention in the banquet team.
• Client feedback ratings for service, food quality, and event coordination.

Personal Attributes

• Warm, hospitable, and culturally sensitive in guest interactions.
• Detail-oriented with a high standard of aesthetics and presentation.
• Flexible with schedules — willing to work evenings, weekends, and holidays.
• Calm under pressure and able to handle last-minute changes gracefully.