Banquet Manager

The Banquet Manager is responsible for overseeing all aspects of banquet operations to ensure the highest level of service for events and functions within the gaming and entertainment venue. You will be in charge of managing staff, coordinating with clients, and ensuring seamless execution of events from planning through to completion. You will collaborate with clients to understand their needs and preferences for banquets and events. This includes planning and coordinating all aspects of events such as menu selection, room setup, audiovisual requirements, and entertainment. It is crucial to ensure that all details are accurately communicated to relevant departments and staff. Your role will involve recruiting, training, and supervising banquet staff including servers, bartenders, and setup crew. You will be responsible for scheduling staff for events, ensuring adequate coverage and efficient operation. Monitoring staff performance and providing coaching and feedback to ensure high standards of service will also be part of your responsibilities. As a Banquet Manager, you will oversee the setup, execution, and breakdown of events. It is essential to ensure that all equipment and facilities are in good working order and set up correctly. Managing inventory of banquet supplies and equipment, ensuring adequate stock levels, and timely replenishment will also be under your purview. Providing excellent customer service is key, where you will be required to address any issues or concerns promptly and professionally. Ensuring client satisfaction by delivering high-quality service and exceeding expectations is a core aspect of your role. Gathering feedback from clients and guests to continuously improve banquet services will also be important. You will need to ensure that all banquet operations comply with health, safety, and hygiene regulations. Implementing and enforcing company policies and procedures related to banquet operations is essential. Regular inspections and risk assessments should be conducted to maintain a safe environment for staff and guests. To qualify for this role, you should have a Bachelor's degree in Hospitality Management, Event Management, Business Administration, or a related field. Proven experience as a Banquet Manager or similar role in the hospitality, gaming, or entertainment industry is required. Strong organizational and time-management skills, excellent communication and interpersonal skills, ability to manage and motivate a team, proficiency in event planning software and Microsoft Office Suite, and strong problem-solving abilities with attention to detail are necessary skills. The working conditions for this role include flexible working hours such as evenings, weekends, and holidays to accommodate event schedules. Exposure to a variety of environments, including loud noise levels, varied lighting, and different temperature settings is to be expected. Your performance will be measured based on client satisfaction ratings and feedback, successful execution of events within budget and on schedule, staff performance and retention rates, and the financial performance of banquet operations in terms of revenue and profit margins.,