Core Responsibilities Customer Communication & Support Handle customer queries related to service, warranty, and repairs. Provide timely updates on service status and escalate issues when necessary. Service Coordination Coordinate with Area Service Managers (ASM) and Authorized Service Centers (ASC) for job allocation and completion. Ensure adherence to service SLAs and quality standards. Job Card & Documentation Management Verify and process job cards, invoices, and warranty claims. Maintain accurate records in the service management system (CRM/ERP). Parts & Logistics Support Assist in spare parts ordering and tracking for service jobs. Ensure timely delivery of parts to ASCs and monitor inventory levels. Data Reporting & Analysis Prepare daily/weekly/monthly reports on service performance, pending jobs, and customer feedback. Analyze trends to identify areas for improvement. Compliance & Policy Adherence Ensure all service processes comply with company policies and warranty guidelines. Handle escalations as per defined protocols. Financial Reconciliation Support in processing payments to ASCs and managing credit/debit notes. Validate service claims and ensure accurate billing. Key Skills Required Strong communication and customer handling skills. Knowledge of service management systems and MS Office. Ability to multitask and manage time effectively. Analytical mindset for reporting and process improvement.

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Back Office Coordinator

ghorpadi, pune

Experience: Not specified

INR 1 - 2 Lacs

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Back Office Coordinator