JOB_POSTING-3-73525-1
Role Title:
AVP, Senior Remediation Analytics (L11)
Company Overview
Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.
- We have recently been ranked #2 among India’s Best Companies to Work for by Great Place to Work. We were among the Top 50 India’s Best Workplaces in Building a Culture of Innovation by All by GPTW and Top 25 among Best Workplaces in BFSI by GPTW. We have also been recognized by AmbitionBox Employee Choice Awards among the Top 20 Mid-Sized Companies, ranked #3 among Top Rated Companies for Women, and Top-Rated Financial Services Companies.
- We offer Flexibility and Choice for all employees and provide best-in-class employee benefits and programs that cater to work-life integration and overall well-being.
- We provide career advancement and upskilling opportunities, focusing on Advancing Diverse Talent to take up leadership roles.
Organizational Overview
The Remediation COE works on remediation projects for all functions across SYF. The group is responsible for identifying impacted customers and arriving at the financial and non-financial impacts for those customers. The group follows robust processes and has adequate controls that ensure utmost accuracy of the remediation projects.
Role Summary/Purpose
The AVP, Senior Remediation Analytics is responsible for partnering with the remediation project manager and various business subject matter experts to identify the impacted population and/or downstream customer harm caused by a Synchrony error. This individual will perform complicated data extraction from the Synchrony data warehouses (principally Credit data) and use this data to conduct SAS coding analysis to mitigate risks as a part of Synchrony’s consumer remediation and issue resolution efforts. This role will also mentor other analytics resources. This individual should be able to think strategically and tactically and embrace a culture of innovation.
Key Responsibilities
- Drive remediation projects across various functions (primarily the Credit function). Understand the business requirements, ask probing questions to gather precise requirements, develop analytics solutions and identify impacted population and/or harm.
- Develop advanced SAS and/or SQL code, modify visual basic macros or other query tools for remediation.
- Mentor and provide support to Analysts on data warehouse structures, data analysis tools and coding solutions.
- Ensure deliverables are of high quality and follow proper documentation and coding standards.
- Participate in various data and process initiatives across SYF and bring the team up to speed on details around these initiatives.
- Disseminate best practices throughout the team focusing on Credit processes, foster continuous improvement and reinforce commitment to stronger coding practices and support standard builds.
- Conduct data analysis/SAS coding for remediations.
- Provides thought leadership to improve remediation analytics processes.
- Provides leadership, analysis and support for Remediation team initiatives.
- Partners with leadership on efforts to improve availability and accessibility of data, as well as focusing on ways to improve efficiency.
- Process data expert – provides this expertise to other Analytics team members via learning sessions, as well as documentation of best practices and data warehouse tribal knowledge.
- Creates templates and job aids to improve consistency and completeness of remediation analytics.
- Other responsibilities as needed.
Required Skills/Knowledge
- Bachelor’s degree and minimum 6 years of experience in a consumer finance & banking organization, or in lieu of a degree, 8+ years of experience in a consumer finance organization.
- 6+ years of experience in Analytics.
- 5+ years’ experience in coding with SAS, SQL, Visual Basic, Business Objects, or other Business Intelligence query tools.
- Solid working knowledge of Unix, Excel.
- Strong written/oral communication skills.
- Should not be on a performance improvement plan and formal corrective or above.
Desired Skills/Knowledge
- Excellent relationship building skills.
- Experience in working with large volumes of data from multiple data sources.
- Proven ability to direct employees across multiple locations, including offshore teams.
- Strong written communication and presentation skills.
- Experience with Synchrony mainframes – Vision Plus, FDR, DM.
- Ability to make decisions based on quantitative analysis and creative thinking.
- Proficient with Microsoft Excel, Visio, & PowerPoint.
- Ability to handle sensitive issues with uncompromising integrity and confidentiality
Eligibility Criteria
- Bachelor’s degree and minimum 6 years of experience in a consumer finance & banking organization, or in lieu of a degree, 8+ years of experience in a consumer finance organization.
- 6+ years of experience in Analytics.
- 5+ years’ experience in coding with SAS, SQL, Visual Basic, Business Objects, or other Business Intelligence query tools.
Work Timings
For Internal Applicants
- Understand the criteria or mandatory skills required for the role, before applying
- Inform your manager and HRM before applying for any role on Workday
- Ensure that your professional profile is updated (fields such as education, prior experience, other skills) and it is mandatory to upload your updated resume (Word or PDF format)
- Must not be any corrective action plan (Formal/Final Formal,LPP)
- L9+ Employees who have completed 18 months in the organization and 12 months in their current role and level are only eligible.
- Employees at L9+ can apply for this opportunity.
Grade/Level: 11
Job Family Group
Information Technology
