Automotive Sales Manager

Position:

Department:

Reporting To:

Location:

Experience:

Role Overview

The Manager – Sales will be responsible for driving sales performance and ensuring a premium customer experience at our luxury cart showroom. The ideal candidate must combine strong sales acumen, process orientation, and deep automobile knowledge, particularly in the luxury segment.

Key Roles & Responsibilities

Sales & Customer Management

• Achieve the sales targets assigned by management.
• Manage the entire sales lifecycle once Marketing Qualified Leads (MQLs) are received.
• Meet every potential client and pursue every opportunity to close deals.
• Ensure minimum turnaround time (TAT) in contacting leads and update CRM promptly.
• Conduct customer visits and travel (within and outside the city) when required.
• Take clients for test drives after approval from GM – Sales.
• Conduct daily sales meetings with GM – Sales and track weekly/monthly performance.
• Identify lost opportunities and analyze reasons for drop-offs, taking corrective actions where required.

Sales Reporting & Coordination

• Maintain accurate deal stages and data in CRM for visibility and tracking.
• Participate in weekly review calls with GM – Sales to develop strategies for improved performance.
• Present monthly reviews to GM – Sales and ZSM, including performance analysis and future targets.
• Conduct PDI (Pre-Delivery Inspection) for each car and ensure gate pass approval from GM – Sales.

Value-Added Sales

• Promote and sell value-added services (e.g., extended warranty, service packages).
• Coordinate with the loans executive to ensure smooth loan documentation and maximum disbursals.
• Oversee insurance renewals and transfer documentation in coordination with the insurance/documentation executive.

Administrative Responsibilities

• Ensure all showroom vehicles are presented as per luxury sales standards.
• Verify that test drive forms are completed before any vehicle goes out for a customer test drive.

CRM Coordination

• Share feedback on lead quality with the CRM team.
• Implement process improvements to maximize lead conversion.

Required Qualifications & Skills

Education:

Experience:

Expertise:

Process Orientation:

CRM Skills:

Automobile Knowledge:

• Strong passion for luxury cars
• Knowledge of car specifications, market pricing, and rate structures

• Customer Orientation & Communication:

• Excellent communication and presentation skills
• Always customer-first approach
• Professional grooming and conduct

• Computer Skills:

• Proficient in Excel, Runo, and G-Suite