Job description Job Title: Sales Consultant – Personal & Commercial Vehicles Location: Umiya Nagar Society, Udhana - Magdalla Rd, near Shree Chosath Joganiya, Udhana, Surat, Gujarat 394210 Department: Sales Reports To: Sales Manager / Showroom Manager Employment Type: Full-Time Job Summary: We are seeking a highly motivated Sales Consultant for our Mahindra dealership showroom , responsible for handling both personal and commercial vehicle sales . The ideal candidate will have strong communication skills, in-depth product knowledge, and hands-on experience in greeting customers, understanding their needs, conducting test drives, and closing sales. The role demands a customer-first attitude and the ability to independently manage the full sales process from enquiry to delivery. Key Responsibilities: Greet walk-in and inquiry-based customers in a professional and welcoming manner. Understand customer needs and recommend suitable Mahindra personal or commercial vehicles (e.g., SUVs, pickups, Bolero, Supro, etc.). Conduct product demonstrations and test drives, highlighting key features and benefits. Present finance, exchange, and insurance options clearly to customers. Maintain updated knowledge of all Mahindra vehicles, variants, specifications, and current offers. Negotiate pricing and close sales efficiently while ensuring complete customer satisfaction. Handle documentation and coordinate with internal teams for vehicle delivery. Maintain regular follow-ups with potential and existing customers for repeat and referral business. Achieve monthly and quarterly sales targets as assigned. Ensure accurate record-keeping of leads, test drives, and follow-ups in CRM systems. Support showroom events, customer meets, and promotional activities. Required Skills and Qualifications: 2–4 years of experience in car sales , preferably with Mahindra or other commercial/personal segment brands. Strong knowledge of commercial vehicles and their applications in business or fleet use. Good verbal and written communication in English/Hindi . Excellent interpersonal skills and confidence in dealing with all customer types. Must have a valid driving license . Familiarity with basic computer use, CRM systems, and dealership management tools. Presentable, punctual, and target-driven with a strong sales focus. Preferred: Previous experience in a Mahindra dealership. Knowledge of financing, RTO processes, exchange, and insurance formalities. Local market knowledge and client network in the region.
Job description Job Title: Customer Relationship Manager (CRM) – Workshop (Mahindra Commercial Vehicles) Department: Service / Customer Relationship Location: Puna-Kumbharia, Surat Reporting To: Service Manager / Workshop Head Industry: Automobile – Mahindra Commercial Vehicle Workshop Experience: 1-3 years preferred in CRM / Service Advisory role (automobile industry) Qualification: Any Graduate (BBA/MBA Preferred) Job Summary: The Customer Relationship Manager will be responsible for managing the end-to-end customer relationship cycle in the Mahindra Commercial Vehicle workshop. This includes appointment management, post-service follow-ups, feedback collection, customer satisfaction (CSI) improvement, service reminder campaigns, and complaint handling, ensuring smooth customer interaction and service experience. Key Responsibilities: ✅ Customer Handling & Communication: Handle customer queries, appointment bookings, and complaints with empathy and professionalism. Maintain customer database (vehicle details, service history, etc.). Make follow-up calls for due service, insurance renewal, and service feedback. ✅ Service Follow-ups & Feedback: Conduct post-service follow-up calls within 48 hours. Record and escalate negative feedback to the Service Manager. Improve Customer Satisfaction Index (CSI) score. ✅ CRM Data Management: Ensure accurate and timely data entry in DMS / CRM systems. Track missed customers, cancellations, and ensure rebooking. Maintain records for warranty, AMC, and free service status. ✅ Complaint Management: Register and track complaints to resolution. Coordinate with Service Advisors and Technical team for quick closure. Maintain complaint register and report trends to management. ✅ Campaigns & Reminders: Run SMS / call campaigns for due service, safety checks, and seasonal offers. Educate customers about workshop services, value-added services, and offers. ✅ Coordination: Coordinate with workshop teams for vehicle delivery updates. Share daily report of inbound/outbound calls and customer interactions. Attend CRM review meetings and share progress reports. Key Skills & Competencies: Good communication skills in local language, Hindi & basic English Basic technical knowledge of automobiles (Commercial Vehicle preferred) Familiarity with CRM software, DMS (Dealer Management System), MS Excel Customer-centric approach Problem-solving attitude --- KRA (Key Result Areas): Service appointment conversion rate Customer Satisfaction Index (CSI) score Complaint resolution TAT Service reminder campaign effectiveness Repeat visit rate improvement --- Working Days: Monday to Saturday Working Hours: 9:30 AM – 6:30 PM Job Type: Full-time Pay: ₹20,000.00 - ₹40,000.00 per month Benefits: Flexible schedule Paid time off Provident Fund Schedule: Day shift Supplemental Pay: Commission pay Performance bonus Yearly bonus
The Customer Relationship Manager (CRM) Workshop at Mahindra Commercial Vehicles in Puna-Kumbharia, Surat will play a crucial role in managing the complete customer relationship cycle. Your primary responsibilities will include handling customer queries, appointment bookings, and complaints with professionalism and empathy. It will be your duty to maintain a customer database, conduct post-service follow-ups, and improve the Customer Satisfaction Index (CSI) score. In this role, you will ensure accurate and timely data entry in DMS / CRM systems, track missed customers, cancellations, and manage records for warranty, AMC, and free service status. You will be responsible for registering and resolving complaints efficiently, coordinating with the Service Advisors and Technical team. Additionally, you will run SMS / call campaigns for due service, safety checks, and seasonal offers, while educating customers about workshop services and offers. To excel in this position, you should possess good communication skills in the local language, Hindi, and basic English. Basic technical knowledge of automobiles, familiarity with CRM software, DMS, and MS Excel will be advantageous. A customer-centric approach, problem-solving attitude, and coordination skills are essential for success in this role. Your key result areas (KRAs) will include improving the service appointment conversion rate, enhancing the Customer Satisfaction Index (CSI) score, resolving complaints promptly, ensuring the effectiveness of service reminder campaigns, and boosting the repeat visit rate. This is a full-time position with working hours from 9:30 AM to 6:30 PM, Monday to Saturday. The role offers benefits such as a flexible schedule, paid time off, and Provident Fund. You will be working day shifts and may be eligible for performance bonuses and yearly bonuses based on your achievements.,
Company Description JBG Organisation Pvt Ltd, established in 2014 by Mr. P R Jadeja, is dedicated to achieving the highest standards in automobile dealership evaluations nationwide. With a professional team consisting of experts from leading OEMs, the company centrally manages Sales, Service, Finance, Accounts, and HR operations across multiple dealerships. This centralized approach ensures that all operations align with industry standards, driving performance and achieving the organization’s goals. Role Description This is a full-time on-site role for a Sales Team Lead located in Surat. The Sales Team Lead will oversee the sales team, develop and implement sales strategies, and ensure that sales targets are met consistently. Responsibilities include analyzing sales data, managing customer relationships, providing excellent customer service, and facilitating communication across the team. The role requires close collaboration with other department leads to optimize overall dealership performance. Qualifications Sales experience and a proven ability to meet sales targets Strong Team Management and Communication skills Excellent Customer Service skills Analytical Skills to interpret sales data and market trends Bachelor's degree in Business, Marketing, or a related field Ability to work on-site in Surat Prior experience in the automobile industry is advantageous
Role Description This is a full-time, on-site role for a Car Sales Specialist based in Surat. The Car Sales Specialist will be responsible for consulting with customers to understand their vehicle needs and preferences, providing detailed product information, and guiding customers through the sales process. Additional tasks include maintaining customer satisfaction, ensuring customer retention, and delivering excellent customer service throughout the sales cycle. Qualifications Sales Consulting and Automotive Sales skills Customer Satisfaction and Customer Retention skills Customer Service skills Strong communication and interpersonal abilities Proven track record in sales and customer service Knowledge of automotive industry standards and trends Ability to work independently and as part of a team Bachelor's degree in Business, Marketing, or related field preferred
As a Car Sales Specialist based in Surat, your primary responsibility will be to consult with customers to understand their vehicle needs and preferences. You will provide detailed product information and guide customers through the sales process. Your role will also involve maintaining customer satisfaction, ensuring customer retention, and delivering excellent customer service throughout the sales cycle. To excel in this role, you should possess sales consulting and automotive sales skills. Customer satisfaction, customer retention, and customer service skills are essential. Strong communication and interpersonal abilities are key to effectively engage with customers. A proven track record in sales and customer service will be beneficial. Knowledge of automotive industry standards and trends is necessary to stay updated and provide accurate information to customers. You should be able to work both independently and as part of a team. While a bachelor's degree in Business, Marketing, or a related field is preferred, relevant experience and skills will also be considered.,
Role Description This is a full-time on-site role for a Bodyshop Executive located in Surat. The Bodyshop Executive will be responsible for overseeing bodyshop operations, ensuring smooth workflow, managing customer relationships, and maintaining quality control. Daily tasks include coordinating with technicians, handling customer inquiries, processing insurance claims, and monitoring inventory levels. The role requires maintaining compliance with OEM standards and facilitating performance improvement within the team. Qualifications Experience in bodyshop operations, quality control, and inventory management Strong customer relationship management and communication skills Knowledge of processing insurance claims and coordination with technicians Ability to work independently with attention to detail and problem-solving skills Understanding of OEM standards and compliance requirements Relevant degree or certification in automotive technology or related field is a plus Proficiency in using bodyshop management software and tools Prior experience in a supervisory or managerial role in the automotive industry
Role Description This is a full-time on-site role for a Bodyshop Executive located in Surat. The Bodyshop Executive will be responsible for overseeing bodyshop operations, ensuring smooth workflow, managing customer relationships, and maintaining quality control. Daily tasks include coordinating with technicians, handling customer inquiries, processing insurance claims, and monitoring inventory levels. The role requires maintaining compliance with OEM standards and facilitating performance improvement within the team. Qualifications Experience in bodyshop operations, quality control, and inventory management Strong customer relationship management and communication skills Knowledge of processing insurance claims and coordination with technicians Ability to work independently with attention to detail and problem-solving skills Understanding of OEM standards and compliance requirements Relevant degree or certification in automotive technology or related field is a plus Proficiency in using bodyshop management software and tools Prior experience in a supervisory or managerial role in the automotive industry Show more Show less