Atlassian Administrator

Job Description

Company Description Daxko’s mission is to power wellness and improve lives. We provide solutions, services, and insights for the health and wellness industry to engage members, deliver delightful experiences, and improve the businesses we serve. Job Description Are you passionate about optimizing tools that help software teams thrive? We’re looking for an Atlassian Administrator to manage and enhance our suite of Atlassian tools—including JIRA, Confluence, and others—to streamline processes, support our engineering lifecycle, and empower teams to deliver their best work. In this highly collaborative role, you’ll work with Software Engineering, Software Test, TechOps, and Product teams to tailor our Atlassian tools to meet business needs, improve workflows, and integrate systems that accelerate delivery. If you love solving complex problems and making systems work smarter, this role is for you! What You’ll Do: Administer, configure, and maintain JIRA, JIRA Service Management, Confluence, Atlas/Home, and related Atlassian tools. Design and implement custom workflows, fields, screens, and dashboards to support team and business processes. Manage user access, permissions, and security settings in alignment with company policies. Automate workflows using JIRA Automation, scripting, and add-ons to boost efficiency. Provide user support and training, troubleshoot system issues, and improve usability. Collaborate cross-functionally with Engineering, QA, TechOps, Product, and IT to integrate JIRA with CI/CD pipelines, version control systems, and third-party tools. Evaluate and manage JIRA plug-ins and add-ons for functionality, compatibility, and compliance. Monitor system performance, apply updates, and ensure JIRA services are reliable and available. Document workflows, policies, and best practices to foster internal knowledge sharing. Qualifications What You Bring: A passion for software development lifecycle excellence and tool optimization. Strong understanding of Agile principles and frameworks. Excellent communication skills and ability to collaborate across diverse teams. Strong organizational skills, attention to detail, and time management. Analytical and troubleshooting skills with a proactive, solution-oriented mindset. Ability to thrive in a fast-paced, evolving environment. Required Education & Experience: Bachelor’s degree in a related field such as Computer Science, Computer Engineering, Applied Mathematics, or Applied Sciences OR equivalent experience. 3+ years of experience as a JIRA Administrator in a software development environment. Expertise in configuring and customizing JIRA, Confluence, and related Atlassian tools. Proficiency in JIRA Query Language (JQL), dashboard creation, and reporting. Experience integrating Atlassian tools with systems like GitHub, Bitbucket, Jenkins, or ServiceNow using REST APIs or webhooks. Familiarity with Agile and DevOps methodologies and supporting Agile teams. Bonus Points If You Have: Master’s degree or equivalent experience in a related field. At least 1 year of professional experience in Software Engineering or a related discipline. Knowledge of design and development methodologies such as DDD, TDD, or BDD. Additional Information #LI-Hybrid Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense, including thought and perspective, age, ability, nationality, ethnicity, orientation, and gender. The skills, perspectives, ideas, and experiences of all of our team members contribute to the vitality and success of our purpose and values. We truly care for our team members, and this is reflected through our offices, and benefits, and great perks. These perks are only for our full-time team members. Some of our favorites include: Hybrid work model Leave entitlements Recently introduced hospitalization/caregiving leaves Paid parental leaves (Maternity, Paternity, & Adoption) ️Group Health Insurance Accidental Insurance Tax-saving reimbursements Provident Fund (PF) Casual work environments Company Events and Celebrations Performance achievement awards Referral bonus Learning & Development opportunities