Asst. Front Office Manager / Front Office Manager

As an Assistant Front Office Manager at Marriott International, your role involves assisting the Front Office Manager in overseeing front office functions and supervising staff daily. This includes managing Bell/Door Staff, Switchboard, and Guest Services/Front Desk areas to ensure an efficient check-in and check-out process while maximizing guest and employee satisfaction and departmental financial performance. **Key Responsibilities:** - Manage day-to-day operations to meet customer expectations and standards. - Develop goals and plans to prioritize work and handle complaints and disputes. - Supervise staffing levels to meet operational needs and financial objectives. - Communicate regularly with employees to align with business objectives and recognize performance. - Lead, influence, and encourage team members while maintaining open, collaborative relationships. - Provide exceptional customer service by going above and beyond to ensure satisfaction and retention. - Implement customer recognition programs and ensure adherence to credit policies and procedures. - Support human resource activities such as coaching, mentoring, and hiring. - Run Front Desk shifts when necessary and participate in departmental meetings to communicate goals effectively. **Qualifications Required:** - High school diploma or GED with 2 years of experience in guest services or related area; OR - 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major with no work experience required. At Marriott International, we are committed to diversity and equal opportunity employment, valuing the unique backgrounds and experiences of our associates. Fairfield by Marriott, with over 1,000 locations worldwide, offers a simple and reliable stay experience characterized by warm hospitality. Joining our team means upholding the Fairfield Guarantee and delivering exceptional service. Explore career opportunities with us and be part of an amazing global team dedicated to excellence.,