Asst. Front Office Manager / Front Office Manager

**Job Description:** As an Asst. Front Office Manager / Front Office Manager at Fairfield by Marriott Coimbatore, your role involves assisting the Front Office Manager in administering front office functions and supervising staff on a daily basis. You will be responsible for overseeing Bell/Door Staff, Switchboard, and Guest Services/Front Desk areas to ensure an efficient check-in and check-out process, maximize guest and employee satisfaction, and enhance the financial performance of the department. **Key Responsibilities:** - Manage day-to-day operations to uphold quality standards and meet customer expectations consistently. - Develop specific goals and plans to organize and prioritize your work effectively. - Handle complaints, disputes, grievances, and conflicts by negotiating with others. - Supervise staffing levels to meet guest service, operational needs, and financial objectives. - Maintain regular communication with employees to create awareness of business objectives, set expectations, recognize performance, and achieve desired results. - Understand the impact of department operations on property financial goals and manage to meet or exceed objectives. - Utilize interpersonal and communication skills to lead, influence, and encourage team members effectively. - Foster mutual trust, respect, and cooperation among team members. - Serve as a role model by demonstrating appropriate behaviors. - Supervise and manage employees, ensuring smooth day-to-day operations. - Establish collaborative relationships with employees and encourage the same within the team. - Oversee all Front Office areas in the absence of the Front Office or Assistant Front Office Manager. - Provide exceptional customer service to ensure customer satisfaction and retention. - Communicate effectively with individuals to understand guest needs and provide guidance and feedback when necessary. - Address guest problems and complaints promptly. - Set a positive example for guest relations and empower employees to deliver excellent customer service. - Obtain feedback from guests on product quality, service levels, and overall satisfaction to drive continuous improvement. - Implement customer recognition and service programs effectively. - Train staff on credit policies and procedures to reduce bad debts and rebates. - Supervise same-day selling procedures to optimize room revenue and property occupancy. - Ensure compliance with all policies, standards, and procedures during Front Desk shift operations. - Administer property policies fairly and consistently, complete disciplinary procedures according to SOPs and LSOPs, and support the Peer Review Process. **Qualifications Required:** - High school diploma or GED with 2 years of experience in guest services, front desk, or related professional area. OR - 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major from an accredited university; no work experience required. At Fairfield by Marriott, we are committed to providing equal opportunities to all associates and fostering an inclusive environment where diverse backgrounds are valued and celebrated. Join our team to deliver on the Fairfield Guarantee and uphold our commitment to exceptional hospitality.,