Asst. Front Office Manager / Front Office Manager

**Job Description:** **Role Overview:** As an Assistant Front Office Manager at Marriott International, your role involves assisting the Front Office Manager in administering front office functions and supervising staff daily. This includes overseeing Bell/Door Staff, Switchboard, and Guest Services/Front Desk areas to ensure efficient check-in and check-out processes, as well as maximizing guest and employee satisfaction while enhancing departmental financial performance. **Key Responsibilities:** - Manage day-to-day operations to meet customer expectations and quality standards. - Develop specific goals and plans to organize work effectively. - Handle complaints, disputes, grievances, and conflicts, ensuring resolutions. - Supervise staffing levels to meet guest service, operational needs, and financial objectives. - Communicate regularly with employees to align with business objectives, recognize performance, and achieve desired results. - Lead and support the Front Desk team, demonstrating appropriate behaviors and building trust among team members. - Provide exceptional customer service by going above and beyond to ensure satisfaction and retention. - Implement customer recognition programs, monitor credit policies, and maximize room revenue. - Support human resource activities by coaching, mentoring, and addressing employee concerns effectively. - Perform Front Desk duties as necessary and run shifts when required. **Qualifications Required:** - High school diploma or GED with 2 years of experience in guest services, front desk, or related areas. - OR a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related field with no work experience required. - Strong interpersonal, communication, and leadership skills. - Ability to manage multiple tasks effectively and prioritize work efficiently. - Understanding of financial goals and ability to achieve or exceed them. **Company Details:** Fairfield by Marriott, with over 1,000 locations worldwide, guarantees a simple and reliable stay inspired by warm hospitality and a commitment to customer satisfaction. As part of the Marriott International family, the brand values diversity and inclusivity, offering career opportunities that uphold high service standards. Joining Fairfield by Marriott means becoming part of a global team dedicated to delivering exceptional experiences to guests. *Job Details:* - **Job Title:** Asst. Front Office Manager / Front Office Manager - **Position Type:** Full Time - **Job ID:** 25091608 - **Career Area:** Rooms & Guest Services Operations - **Location(s):** Fairfield by Marriott Coimbatore *Additional Information:* Marriott maintains a no-fees recruitment policy and does not ask for money from applicants during the application process to avoid recruiting scams.,