Associate Work Assignment Analyst [T500-19342]

About FM:

FM is a 190-year-old, Fortune 500 commercial property insurance company of 6,000+ employees with a unique focus on science and risk engineering. Serving over a quarter of the Fortune 500 and major corporations globally, they deliver data-driven strategies that enhance resilience, ensure business continuity, and empower organizations to thrive.

FM India located in Bengaluru is a strategic location for driving FM's global operational efficiency that allows them to leverage the country’s talented workforce and advance their capabilities to serve their clients better.

Role Title: Associate Work Assignment Analyst

Position Summary:

This position is responsible for managing the coordination of work within assigned territory. Assign work orders within territory to be scheduled ensuring the appropriate loss prevention consultant has been matched with the technical proficiency of consulting required by the job. Ensure assigned orders result in the most cost effective way possible for travel within the geographic area while maintaining the lowest possible monthly backlog. Work with loss prevention consultants and others to ensure that all commitments are met within priority guidelines in a timely manner. Ensure continuously efficient running work assignment for the territory completing all responsibilities in a timely and cost-effective manner. Interacts with engineering operations management, scheduling and work assignment team members to develop strategy resulting in effective utilization of engineering resources and timely visits to client sites. Follow established standardized practices and suggest continuous process improvement. Operates as a vital member of the work assignment team focused on internal customer experience, ensuring orders are assigned to appropriate engineers in a timely manner.

Job Responsibilities:

• Develop and leverage strategic insights to manage regional workloads, ensuring cost-effective and efficient utilization of field engineering resources (both local and global) while prioritizing internal and external client needs.
• Collaborate with counterparts to support field engineering development, training, and global strategic workload planning.
• Partner with and provide insights to operations engineering management to ensure awareness of workload progress, navigate understanding of field engineers’ skillsets and development, and project alignment with operational and organizational goals.
• Understand the book of business to anticipate resource needs and challenges within operations or across operations, sharing findings with Work Assignment managers and the engineering management team.
• Coordinate all work assignment matters by acting as the primary/secondary contact to operations management and field engineers for territory to ensure work assignment activities are coordinated consistently, do not result in duplication or rework, and focus on customer satisfaction. Ensure that all transactions and requests are processed accurately and in a timely manner (new activations, one-off requests etc.) Collaborate with work assignment team members to understand current workload, challenges and opportunities to ensure accuracy when processes transactions and requests.
• Review various audit reports, identify and resolve discrepancies, ensure data integrity in direct support of work assignment teams to ensure data quality and order completion. Begin training to understand work assignment practices
• Work with established best practices with focus on continuous improvement in assigning work and customer service. Identify and recommend additional improvements to the business process. Leverage technology to fullest extent to be in position to validate what systems suggest

Skill and Experience:

• Degree and 1 to 2 years or 5 years of experience required to perform essential job functions.

Additional Experience Qualifier (optional):

• Two years’ experience supporting a work group and / or manager. Logistics coordination experience preferred.
• Solid interpersonal and communication skills, with proven ability to work effectively with diverse groups.
• Customer service oriented Solid organizational skills, ability to plan and prioritize work to meet challenging deadlines in a fast paced environment.
• Strong ability to multi-task executing multiple tasks simultaneously.
• Solid problem-solving and analytical skill attention to detail; self-motivated with a strong ability to drive results.
• Proficient working knowledge of corporate procedures, guidelines and governance for engineering service deliverables.
• Strong ability to remain calm under pressure and redistribute work at a moment's notice.

Must Have Skills:

• Problem solving skills and ability to adapt to changing circumstances, excellent interpersonal and communication skills, organization and time management, analytical skills and proficient knowledge of core business systems

Education and Certifications:

• 4 Year / Bachelors Degree
• Combination of education and work experience will be considered. Internship Opportunity

Work location: Bengaluru