Associate Training Coordinator -I

NIIT Learning Systems

1 - 3 years

1 - 2 Lacs

gurugram

Posted:3 days ago| Platform:

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Skills Required

bpo css soft skills chat process iso administration training management customer service training kpo chat support training coordination customer support excel learning management email support management systems email communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Deliver results as per customer requirements with high customer satisfaction.
Provide resolutions for queries related to Training Administration.
Assist customers with Training Administration issues via Phone, Email, and Chat.
Perform detailed case analysis and document cases in the system, generating tickets.
Generate daily/weekly reports for customers using Microsoft Excel.
Manage training activities on Learning Management Systems.

Job Requirements

Excellent MS-Office skills.
Mandatory Any Graduate.
Pro-active and analytical with attention to detail.
Good communication skills and flexible to work in a 24X5 environment.
Goal-oriented with a results-driven desire for success.
Experience in Voice, Email, and Chat support is preferred.
A Diploma in Quality Management is optional.

Disclaimer: This job description has been sourced from a public domain and may have been modified by Naukri.com to improve clarity for our users. We encourage job seekers to verify all details directly with the employer via their official channels before applying.

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