Associate Software Engineer

ZENNER India

0 years

0 Lacs

Faridabad Haryana India

Posted:3 months ago| Platform:

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Skills Required

software support network data iot transmission analytics automate reports analyze resolve maintenance development reliability teamwork communication consulting programming python database mongodb architecture analysis

Work Mode

Remote

Job Type

Full Time

Job Description

Technical Support – Analytics

ZENNER Aquamet

ZENNER Datahub

Your Responsibilities

Use existing analytics features to create added value and enable proactive action.
Independently optimize and expand analytics functions using modern cloud technologies.
Create, extend, and automate reports in the support context.
Use existing KPIs and develop extensions or new KPIs as needed.
Assist customers and partners in resolving technical challenges.
Independently handle support cases until resolution.
Analyze and resolve issues using standard solutions (knowledge base, remote maintenance/diagnostic procedures) or escalate as necessary.
Maintain active knowledge transfer internally and externally.
Document processes and update knowledge base articles, FAQs, and documentation.
Relay insights for continuous product improvement.
Provide project support for the development of our software.

Your Profile

Strong understanding of technical contexts and complex issues.
Structured and independent work style, reliability, and customer focus.
Communicative and motivated to learn new things.
Enjoy working with customers and addressing technical challenges.
Excellent teamwork and communication skills.
Completed B.Tech or BE in Computer Science
Initial professional experience in a consulting or technical role.
Practical experience with programming languages (e.g., Python) and database technologies (MongoDB, PostgreSQL).
Experience with microservice architecture implementation and APIs.
Analytical mindset with a strong affinity for data.
Initial experience in data analysis and possibly machine learning.

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