Technical Support – Analytics ZENNER Aquamet ZENNER operates a secure LoRaWAN® network for residential and real estate industries, municipalities, energy suppliers, and industrial customers. As a LoRaWAN® network operator ZENNER ensures that the managed network customers do not need to handle this registration. Additionally, we run an ISO 27001-certified platform, the ZENNER Datahub , for secure data exchange. As an active sponsor member of the LoRa Alliance® , ZENNER is a leader in the innovative wireless standard for IoT applications, known for its wide transmission range, excellent building penetration, and energy efficiency. Your Responsibilities Use existing analytics features to create added value and enable proactive action. Independently optimize and expand analytics functions using modern cloud technologies. Create, extend, and automate reports in the support context. Use existing KPIs and develop extensions or new KPIs as needed. Assist customers and partners in resolving technical challenges. Independently handle support cases until resolution. Analyze and resolve issues using standard solutions (knowledge base, remote maintenance/diagnostic procedures) or escalate as necessary. Maintain active knowledge transfer internally and externally. Document processes and update knowledge base articles, FAQs, and documentation. Relay insights for continuous product improvement. Provide project support for the development of our software. Your Profile Strong understanding of technical contexts and complex issues. Structured and independent work style, reliability, and customer focus. Communicative and motivated to learn new things. Enjoy working with customers and addressing technical challenges. Excellent teamwork and communication skills. Completed B.Tech or BE in Computer Science Initial professional experience in a consulting or technical role. Practical experience with programming languages (e.g., Python) and database technologies (MongoDB, PostgreSQL). Experience with microservice architecture implementation and APIs. Analytical mindset with a strong affinity for data. Initial experience in data analysis and possibly machine learning.
At ZENNER Aquamet India, we are shaping the utility landscape of India and neighbouring countries by offering cutting-edge metering solutions. Our metering solutions are becoming digital and smarter. To strengthen our talent pool, we are looking for an IoT Engineer who can contribute to this journey. If you are passionate about learning and contributing to emerging smart solutions, this may be a perfect opportunity for you. We are looking forward to speaking with you. Position: IoT Engineer Experience: 3-5 years Education: B-Tech in Electrical/Electronics/Telecommunication/Computer Science Location: Delhi NCR (Faridabad) Notice Period: ASAP Travelling: Yes, 3-4 times a month within India Work timing: Mon - Fri, 10.00 am to 6.30 pm Key Skills: - IoT - Water & Gas smart metering - Smart cities - Software and Services - LoRaWAN, ZigBee, Bluetooth, Wi-Fi, Sigfox, GSM/GPRS, 3G, 4G, 5G, NBIoT Technical Skills: - Good knowledge of IoT devices, sensors, gateways, and networking systems - Exposure to AMR/AMI and datalogging-based systems - Knowledge of Water meter, Gas meter, and other metering solutions - Hands-on experience in electronic device development/maintenance - Proficiency in reading project requirements and designing appropriate solutions - Proficiency in basic computer operations and tools such as Word, Excel, and PowerPoint - Experience with software tools to configure and integrate IoT sensors - Proficiency in using cloud-based solutions and web-based dashboards - Knowledge of meter interfaces based on Digital pulse, Analog mA/mV, RS485-based Modbus, MBus, NFC, Bluetooth, etc. - Basic understanding of networking technologies such as GPRS, 4G LTE, NB-IoT, LoRaWAN, etc. Project Implementation Skills: - Providing after-sales service and maintaining long-term relationships with customers - PAN India project survey and deployment - Expertise in company's products and solutions,
Company Description ZENNER Aquamet India Private Limited (ZAIPL), a joint venture with ZENNER International GmbH, brings global expertise in water metering, submetering, and digital solutions to India. With over three decades of experience in manufacturing water meters since 1988, Zenner India offers a complete range of high-quality meters certified under ISO 9001:2015. Headquartered in Faridabad, Haryana, Zenner India delivers innovative smart water metering solutions meeting international standards for precision and reliability to private, semi-government and government organizations across the country. Role Description This is a full-time on-site role for a Area Sales Manager (Sales& Marketing) located in Faridabad , India . The Area Sales Manager will be responsible for providing technical support and solutions to customers, developing and maintaining relationships with clients, identifying and pursuing sales opportunities, and ensuring customer satisfaction. The role includes collaboration with internal teams to meet sales targets and deliver high-quality customer service. Qualifications Skills in Sales Engineering and Marketing Experience in Technical Support Excellent Communication skills Customer Service skills Ability to work well in a team and independently Bachelor's degree in Engineering or a related field Experience in the water or gas metering industry is a plus