Associate Software Engineer

Key Responsibilities

Application Support

• Monitor and support the N4 Terminal Operating System (TOS) and related components.
• Identify, troubleshoot, and resolve incidents under direct guidance.
• Execute repeatable tasks such as job monitoring, configuration checks, and basic log reviews.
  

EDI (Electronic Data Interchange)

• Assist with EDI message deployments, partner configurations, and troubleshooting of common EDI issues.
• Work with senior engineers to validate message flows and resolve basic data discrepancies.
  

Business Intelligence (BI)

• Support existing BI dashboards and reporting solutions (Power BI, Crystal Reports, SQL queries).
• Assist in data validation, report troubleshooting, and basic enhancements.
  

Infrastructure & Cloud

• Gain exposure to server monitoring, networking basics, Windows/Linux administration, and cloud environments.
• Support routine checks on servers, databases, and application services.
  

Operations Excellence

• Respond to customer requests and incidents within defined SLAs and escalation processes.
• Participate in shift/on-call rotations as you gain confidence.
• Document solutions, update runbooks, and contribute to knowledge base materials.
• Work closely with senior engineers to continuously improve processes and system stability.
  

Who You Are

• A recent graduate or early-career professional with a degree/diploma in Computer Science, Information Technology, Engineering, or a related field.
• Someone who has completed the Managed Services Apprenticeship (preferred) or has equivalent foundational experience.
• Eager to learn and build a long-term career in Application Support, EDI, BI, or Infrastructure.
• Strong analytical and problem-solving mindset with attention to detail.
• Comfortable working in customer-facing environments and handling technical issues under guidance.
• Effective communicator with good written and verbal English skills.
• Bonus skills (not mandatory): Linux, SQL, Networking fundamentals, Python, Power BI, Cloud concepts.
  

Why This Role Matters

What You’ll Gain

We’re Looking For People Who…