Associate, OPS Client Service I
At BNY, our culture empowers you to grow and succeed. As a leading global financial services company at the center of the world’s financial system we touch nearly 20% of the world’s investible assets. Every day around the globe, our 50,000+ employees bring the power of their perspective to the table to create solutions with our clients that benefit businesses, communities and people everywhere.We continue to be a leader in the industry, awarded as a top home for innovators and for creating an inclusive workplace. Through our unique ideas and talents, together we help make money work for the world. This is what is all about.We’re seeking a future team member for the role of Associate, Ops Client Service I to join our CLIENT SERVICE - CT INDIA team. This role is located in Pune, MH – HYBRID.In this role, you’ll make an impact in the following ways:
- Review systemic reminders from tickler management tool.
- Act upon ticklers/reminders generated via systems used. Actions include but not limited to
- Performing both mandatory and optional client calls.
- Sending reminders to clients for compliance items such as:
- Financial statements and budgets
- Company certifications and other related documents.
- Rebate/Arbitrage Calculations.
- Identify and act on fiduciary items that include:
- EMMA- Trustees are required to post financial statements and other legal notices of significant events on EMMA (Electronic Municipal Market Access).
- Taxes – Reminders to pay taxes for clients or receive payments from clients for future payments.
- TIRA – Annual notices must be sent to bondholders of corporate deals informing them of any conflicts/problems.
- Reports Outgoing – Trustees are required to send reports to clients or bondholders as required in the legal documents.
- Follow up with clients on non -receipt of above items.
- Ensure to perform timely and accurate tickler maintenance.
- Updating aged ticklers with comments on action taken.
- Release ticklers once the action is completed.
- Meet deliverables to ensure consistent green KRIs.
- Working co-operatively and inclusively in a team environment to achieve shared objectives.
- Providing clients with high quality operational support.
- Ensuring that good client relations are maintained, and inquiries are researched and resolved efficiently.
- Navigating internal resources to resolve moderately complex external client’s day-to-day issues.
- Monitoring client inquiries, resolving non-routine issues and escalating complex/risk issues to the appropriate leader, as and when needed.
- Participating in internal activities and initiatives designed to identify process improvements to enhance the external client experience.
- Documentation of any client communication.
- Good communication skills to deliver high quality service to external clients.
- Applying problem-solving skills, experience and judgement to analyze information.
- Preparedness to take on back-up functions.
To be successful in this role, we’re seeking the following:
- A minimum bachelor’s degree or the equivalent combination of education is required.
- Minimum 3.5+ years of prior experience in operations (Corporate Trust, Client facing, Governance or Derivatives functions).
- A candidate who has experience with reviewing client governing documents, such as trust indentures, escrow agreements, investment agreements, financial statements, loan agreements, legal documents, etc. would be a good fit for this role.
- Knowledge of Fixed-Income Securities markets, Money market, Derivatives and Capital Market.
- Knowledge of the Custody Life Cycle.
- Strong in reviewing client governing documents and interpreting the same.
- Good knowledge of MS Office (Excel, Word, PowerPoint, and Outlook).
- Strong oral and written, fluency in English language is a must.
- Problem-solving orientation.
- Client-focused.
- Efficient.
- Proactive.
- De-escalating (as required).
- Self-Management:
- Efficient, structured, independent and autonomous working.
- Knowledge about systems, their logic and interaction.
- Responsible time management.
- Adherence to the internal control, reporting and compliance guidelines.
- Always ready to take on special tasks (if required).
At BNY, our culture speaks for itself. Here’s a few of our awards:
- America’s Most Innovative Companies, Fortune, 2024
- World’s Most Admired Companies, Fortune 2024
- Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
- Best Places to Work for Disability Inclusion , Disability: IN – 100% score, 2023-2024
- “Most Just Companies”, Just Capital and CNBC, 2024
- Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
- Bloomberg’s Gender Equality Index (GEI), 2023
Our Benefits And Rewards
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
