Key Responsibilities
Strategy
- Understands the strategies and priorities of the organization
- Able to execute given actions that will contribute towards achieving business strategies
Business
- Ability to decide based on the available information in hand to recommend decisions.
- Understanding the data points how it matches / breaches the rules.
- Analysing transactions to bring out trends and patterns.
- Identifying the key information required from other sources
- Co-relate all the inputs, analysis and summarize the findings.
- Able to analyse the trends and patterns in the unit (Volume, capacity, performances & errors)
Processes
Identify and eliminate process waste (excessive movement & transportation, wait time, defects, underutilized people/resources & non value-added processing steps).
- To conduct process review to eliminate the non-value added processing steps
- Review the process e2e and update in the share point for any further opportunity / defects in the process
- Assess process health through key metrics
- To perform periodical KCSA checks to ensure on process adherence
- Analyses and remedies inefficiencies in processes
- Ensure updated DOI’s and end to end system / process manual on a regular basis
- Advises on multiple processes and trains staff.
- Instil in team the sense of urgency for change
- Makes decisions on area of control and can identify issues that need to be escalated
People & Talent
- Understands human emotions and how it can affect performance at work.
- Able to lead, motivate and develop a bigger team
- Fully committed to team engagement
- People Effectiveness & Management Skills which would inspire, motivate and engage team members to achieve higher performance
- Successfully develops and retains talented individuals
- Able to delegate effectively within the team ensuring development of subordinates
- Ability to personally relate to each member of the team and be able to objectively evaluate performance - courageous to differentiate great performance from just good performance
- Able to establish a culture for rewarding good performance and for taking effective action on poor performance.
- Facilitates clear expectations and processes for teamwork, team roles and team talk
Risk Management
- Analyses, interprets and monitors operations risk and suggests mitigation techniques to reduce such risk
- Check inherent risk of account opening and process in the operating environment and demonstrate support for the internal program through behaviour, presentations, and discussions
- Able to identify early warning signals and to initiate remedial action.
- Able to anticipate and detect fraud and take preventive measures keeping the global fraud environment in mind.
- Establish prevention and detection internal controls with an end-to-end perspective (from transaction to customer), which address potential risks of inefficiency, ineffectiveness, fraud, abuse or mismanagement
- Use of internal/external audit findings to further improve service excellence
- Promote & enable a culture of audit readiness at all times in order to ensure no failed audits
- Instructs others in the area of operations risk assessment and monitoring
- To maintain independence in the conduct of KCSA i.e. not selecting and reviewing sample of self-performed transactions
Governance
- Ability to decide based on the available information in hand to recommend decisions.
- Understanding the data points how it matches / breaches the rules.
- Analysing transactions to bring out trends and patterns.
- Identifying the key information required from other sources
- Co-relate all the inputs, analysis and summarize the findings.
- Able to analyse the trends and patterns in the unit (Volume, capacity, performances & errors)
Regulatory & Business Conduct
- Instils a strong internal and external customer mindset in the team by setting service quality standards.
- Takes ownership of team goals in addition to their own
- This is mandatory standard wording. Tailor wording in brackets, but do not remove.
Key stakeholders
- Able to put forth areas of concern and assistance required from Countries for improvement in operations
- Understands concerns and needs of the stakeholders
- Asses ones work and processes by their impact on stakeholder's concerns.
- Being able to give confidence to stakeholders that their interests are protected.
- In the event of any unforeseen incidents, proactively manage flow of information to stake holders and reassure with concrete steps that all in control
Qualifications
- People Management Skills
- Stake Holder Management
- Communication skills
- Decision Making
- Analytical skills
Skills And Experience
- Basic banking knowledge
- Typing skills
- Communication Skills
Competencies
Action OrientedCollaboratesManages AmbiguityNimble LearningTechnical Competencies: This is a generic competency to evaluate candidate on role-specific technical skills and requirementsCustomer Focus
About Standard Chartered
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Together We
- Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What We Offer
In line with our Fair Pay Charter,
we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
- Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
- Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- Flexible working options based around home and office locations, with flexible working patterns.
- Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
