ASSOCIATE MANAGER LEARNING AND DEVELOPMENT - LEAD

Job Title: Associate Manager Learning and Development - Lead 

Happiest Minds, a leading digital transformation and technology services company, is seeking a dynamic and experienced Associate Manager Learning and Development - Lead to join our team. The ideal candidate will possess a passion for developing talent and enhancing organizational performance through effective learning methodologies.

Responsibilities:

Key Responsibilities:

• Partner with global business and learning teams to analyse learning needs focused on English fluency, voice modulation, accent neutralization, and behavioural skills aligned with client and business requirements.
• Design, develop, and facilitate culturally aware training programs tailored for IT professionals across different regions, focusing on voice, accent, and behavioural competencies.
• Lead content creation and continual enhancement for learning modules blending various learning methodologies to effectively address global client needs.
• Serve as the internal expert on English language and behavioural skills training collaborating with key stakeholders and mentoring internal trainers.
• Manage branding and communications for L&D initiatives targeting diverse global teams and leadership.
• Measure and report on training program effectiveness, ensuring continuous improvement and alignment with business objectives.
• Collaborate with internal SMEs, trainers, and global teams to ensure smooth program delivery in a hybrid work model.

Qualifications & Skills:

• Bachelor’s Degree or MBA in relevant fields.
• Minimum 10 years of Learning & Development experience, with a focus on English language training, voice & accent coaching, and behavioural skills.
• Certified in facilitation, voice and accent coaching, or related areas.
• Strong content development skills for language and behavioural programs.
• Excellent command of English (written and spoken).
• Experience working with global teams and adapting training programs for multicultural audiences.
• Familiarity with LMS, training operations, data analysis, learning methodologies and dashboards preferred.

Proficiency in leveraging AI tools for Content development and Training 

Why Join Happiest Minds?

At Happiest Minds, we are committed to fostering a culture of continuous learning and improvement. We offer a collaborative and innovative work environment, competitive compensation, and opportunities for professional growth. If you're passionate about developing talent and making a difference, we would love to hear from you!