Posted:1 day ago|
Platform:
Work from Office
Full Time
Lead, supervise, and mentor a team of trainers delivering sales and process training.
Create and update training modules, sales scripts, assessments, and certification materials aligned with business goals.
Conduct training needs analysis (TNA) and coordinate with Operations, HR, and Quality teams on capability development initiatives.
Monitor training effectiveness through assessments, performance tracking, and feedback sessions.
Support new hire batches from training to production including nesting and certification.
Ensure compliance with organizational training standards, documentation, reporting, and record maintenance.
Identify performance gaps and design coaching interventions to improve conversion rates, communication skills, and objection handling.
Prepare and share weekly/monthly training dashboards with stakeholders.
Maintain a high level of product knowledge and industry trends to ensure training content is current and effective.
Strong understanding of BPO sales processes (Inbound/Outbound/Tele-sales).
Excellent communication, presentation, and facilitation skills.
Strong leadership and team management capabilities.
Ability to coach, motivate, and inspire employees at different performance levels.
Good understanding of training methodologies and adult learning principles.
Ability to work under pressure and manage multiple batches or training projects.
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