Team Leader - Training

1 - 4 years

4 - 5 Lacs

Posted:1 day ago| Platform: Naukri logo

Apply

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Lead, supervise, and mentor a team of trainers delivering sales and process training.

Create and update training modules, sales scripts, assessments, and certification materials aligned with business goals.

Conduct training needs analysis (TNA) and coordinate with Operations, HR, and Quality teams on capability development initiatives.

Monitor training effectiveness through assessments, performance tracking, and feedback sessions.

Support new hire batches from training to production including nesting and certification.

Ensure compliance with organizational training standards, documentation, reporting, and record maintenance.

Identify performance gaps and design coaching interventions to improve conversion rates, communication skills, and objection handling.

Prepare and share weekly/monthly training dashboards with stakeholders.

Maintain a high level of product knowledge and industry trends to ensure training content is current and effective.

Skills & Competencies Required:

Strong understanding of BPO sales processes (Inbound/Outbound/Tele-sales).

Excellent communication, presentation, and facilitation skills.

Strong leadership and team management capabilities.

Ability to coach, motivate, and inspire employees at different performance levels.

Good understanding of training methodologies and adult learning principles.

Ability to work under pressure and manage multiple batches or training projects.

Qualification :-

CONTACT BELOW

HR MANAGER - PINKY YADAV

MOBILE NO - 7977519951

EMAIL - pinkyy@eosglobe.com

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview
cta

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.

Job Application AI Bot

Job Application AI Bot

Apply to 20+ Portals in one click

Download Now

Download the Mobile App

Instantly access job listings, apply easily, and track applications.

coding practice

Enhance Your Skills

Practice coding challenges to boost your skills

Start Practicing Now
Eureka Outsourcing Solutions logo
Eureka Outsourcing Solutions

Outsourcing/Business Services

Springfield

RecommendedJobs for You

Jaipur, Rajasthan, India