Associate Director of Operations

About Civis

At Civis we have developed a platform that enables citizens engagement, in our democracies, by creating a channel for constructive dialogue between citizens and the Government on draft laws and policies.

Through Civis, individuals in India can understand an upcoming law or policy and share their feedback on this law, this feedback goes straight to law makers. This crucial step of consultation allows for participatory design of policies, increased trust and dialogue. 

At Civis we work across two verticals:

- On national level policies, through our website www.civis.vote.

- At the grassroots with urban local bodies, and non-profit partners. 

Civis is built and maintained by Civic Innovation Foundation, a non-profit organisation.

Associate Director, Operations | Responsibilities:

Planning

• Assist the team in developing a 5 year strategic plan building on the Theory of Change.
• Assist the team in developing an operations plan, in line with the organisation’s annual OKRs and Theory of Change.
• Work with program teams to design vertical wise budgets and with the CEO, develop yearly organisational budgets. 
• With the executive director, develop goals and timelines consistent with the organisation’s budget and deliverables.

Operations

• Ensure that the internal operations of the organisation run smoothly and that processes are put in place to deliver performance and achieve goals. 
• Manage budgets in association with the accountants teams and the CEO, reviewing monthly reports. Take corrective action as needed to ensure a stable budget outcome. 
• Oversee the annual audit for the organisation.
• Work in tandem with the CEO to provide support to the Finance Committee of the Board of Directors.
• Develop and maintain an operating procedures manual.
• Oversee donor reporting and fundraising functions on the team. Provide budgets for foundation proposals and for grant reports as needed.

People & Culture

• Manage recruitment and hiring processes for new personnel.
• Ensure that the organisation is in compliance with all state and national labour laws and requirements regarding HR.
• Develop and implement orientation programs for new hires.
• Serve as the point person for staff on HR issues and questions.
• Ensure that performance reviews are completed in a timely manner and that all employee personnel files are current.
• Support the team with learning and development or mentorship opportunities.
• Oversee the payroll and employee benefit functions.
• Other HR duties as needed and appropriate.
• Oversee the work of relevant reportees.

Monitoring

• Help design a robust and easy-to implement monitoring framework for the organisation.
• Track organisational deliverables that are due to foundations and other organisations.
• Coordinate and support independent evaluations on Civis’ work.

Requirements:

• Proven experience as an operations director or relevant role, with a minimum of 10+ years of experience in non-profit or other relevant organisations.
• Excellent organisational and leadership skills.
• Strong communication and interpersonal abilities.
• Thorough understanding of diverse business processes and strategy development.
• Understand financial reports and accounting processes.
• Excellent knowledge of MS Office, Excel, databases and information systems.
• HR experience, including running payroll and managing employee benefits.

Traits We Look For:

Open Minded; prior experience in the non-profit and Governance sector is not a prerequisite, but you must be open minded to learn about these sectors.

Empathetic; you understand what our community needs and issues that your teammates face.

Execution-oriented; you’re highly organised; you’re comfortable managing many work streams; you know how to make the right trade-offs.

Solution-oriented; you’re able to think of out-of-the-box solutions that work with limited resources.

Collaborative; you work well with all kinds of people and teams; you’re open to learning from partners and peers.

Communication; proven strong oral and written communication skills. 

Bonus:

An advanced degree in accounting or finance would be a bonus.

You’ve worked in an entrepreneurial environment which needed you to think on your feet and take decisions independently.

Apply by 18th September at:

Location: Mumbai, India (Hybrid) | Full-Time | Remuneration Range: 12 lakh per annum to 15 lakh per annum, with additional employee benefits.