ASSOCIATE DIRECTOR OF EVENTS PLANNING

Event Planning & Operations

• Oversee the planning and execution of all events, ensuring alignment with client requirements and hotel standards.

• Serve as the primary point of contact for clients during the planning process, providing guidance and solutions.

• Coordinate with internal departments (Culinary, Banquets, Rooms, AV, etc.) to ensure smooth event delivery.

• Conduct pre-event briefings, event site inspections, and post-event evaluations.

• Ensure accurate and timely preparation of event contracts, proposals, Banquet Event Orders (BEOs), and function sheets.

• Maintain a detailed knowledge of hotel facilities, services, and competitive set.

Client Relationship Management

• Build and nurture strong relationships with clients, event planners, and corporate decision-makers.

• Conduct client meetings, site visits, and event follow-ups to secure repeat business.

• Ensure personalized service delivery for VIP and high-value clients.

• Handle client feedback and resolve issues promptly to maintain guest satisfaction.

Sales & Revenue Generation

• Collaborate with the Director of Events and Sales team to drive event-related revenue.

• Develop proposals, negotiate contracts, and finalize event agreements in line with hotel policies.

• Identify upselling opportunities for banquet packages, rooms, F&B, and ancillary services.

• Contribute to achieving revenue targets through creative event concepts and effective planning.

Leadership & Team Development

• Assist in managing, mentoring, and motivating the Events Planning team to achieve departmental goals.

• Provide training and coaching to associates on event planning standards, communication, and client management.

• Support in manpower planning, scheduling, and team performance reviews.

• Foster a collaborative, positive, and guest-centric team culture.

Administration & Reporting

• Ensure accurate and updated records of event contracts, agreements, and documentation.

• Maintain efficient filing systems (manual and electronic) for all event-related correspondence.

• Prepare reports on event performance, revenue contribution, and client feedback.

• Monitor departmental KPIs and ensure compliance with brand and operational standards.

Qualifications & Skills

• Bachelor’s degree in Hospitality, Event Management, or related field.

• Minimum 8+ years of experience in event planning, with at least 3 years in a managerial role within a 5-star/luxury hotel.

• Proven track record in planning and executing large-scale corporate and social events.

• Strong negotiation, presentation, and communication skills.

• Exceptional organizational and multitasking abilities, with attention to detail.

• Ability to lead a team and collaborate across departments.

• Strong problem-solving skills and adaptability in dynamic situations.

• Proficiency in event management software and MS Office; knowledge of Delphi or Opera S&C preferred.