Summary Administration Assists in the implementation of the hotel’s Sales Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, and all other revenue departments. Ensures Sales activities are aligned with the Corporate Marketing Strategy, and that the Hotel Actions have been implemented where appropriate. Represents Sales function in the absence of the Director of Sales. Assists in the preparation and update of the Departmental Operations Manuals. Ensures sales files and systems have correct booking procedures, including group room and meeting programme history, contractual agreements, room block analysis, credit and payment documents, etc. Attends regular departmental communications meetings and ensures that departmental briefings and meetings are effective and conducted as necessary. Customer Services Monitors that all hotel employees deliver the brand promise and provide exceptional guest service at all times, providing positive and constructive feedback as necessary to the respective Head of Department. Ensures that Sales employees also provide excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Financial Maximizes employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Assists with the preparation of the annual sales plan. Assists in monthly sales report and reforecast. Assists in sales resources and funds, and control departmental costs. Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information. Marketing Assists all the sales strategy, tactics, and action implementations, complying with the Smart Selling approaches, in order to create a strong and disciplined sales team, and to achieve the sales goal. Monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure that the hotel’s marketing and sales remain competitive and at the cutting edge. Assists to manage all the key sales accounts and groups, evaluates them based on sales account analysis prepared by Marketing Manager – Strategy / Marketing Analyst, and makes strategy for pricing, inventory, and sales resource allocation. Actively participates in sales meetings, develops and adjusts sales account and pricing strategy. Ensures the best use of technology including Delphi or other sales and catering systems, and that data is clean. Coordinates and executes acquisition, developments, and sales retention. Conducts regular market surveys and research on competitors. Personnel Assists in the recruitment and selection of all Sales employees, following hotel guidelines when recruiting and using the competency-based approach to select employees. Ensures the punctuality and appearance of all Sales employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Conducts annual Performance Development Discussions and supports employees in their professional development goals. Plans and implements effective training programmes, including all the required Smart Selling Courses, for employees in coordination with the Training Manager and Departmental Trainers. Maximises the effectiveness of every Sales employee by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. Encourages employees to be creative and innovative, challenging and recognizes them for their contribution to the success of the operation. Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. Ensures all employees have a complete understanding of and adheres to employee rules and regulations. Ensures employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. Supports the implementation of changes as a result of the Employee Opinion Survey. Assists in the implementation and ongoing monitoring of Personal Business Plans for all Sales employees. Ensures that other Sales employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. Qualifications Minimum 2+ years of experience in similar position. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Excellent problem solving and interpersonal skills. Demonstrate a growth mindset. Coach, mentor & Empower T.E.A.M.

Summary Operational Supervising the daily tours and operations of proprietary security officers, managing the operations of contracted security personnel, and managing and directing the operations of augmenting security personnel engaged for special events on the premises. Drafting and implementing security directives, policies and procedures for the property, coordinating the implementation of security standards and operating procedures for the property. Handles investigation and reports all claims regarding thefts, accidents, injury, property damage, vandalism and trespassing from guests, visitors or hotel personnel with the assistance of local police if necessary. Also coordinates and conducts safety-related investigations for the property. § Organizing and managing special projects, events and VIP visits at the property. § Coaching and counselling security employees to reflect Hyatt service standards and procedures. § Conducting Security training for security staff and Security Awareness training for employees at the property. § Ensuring that all appropriate Emergency Plans are updated and regularly exercised, pursuant to city, country requirements and as directed by Hyatt Security Policy. § Establishes operational procedures for activities such as fire prevention and fire fighting, traffic control, guarding and patrolling physical property, orienting and monitoring of personnel involved with classified information, and investigation of accidents and criminal acts. § Records and strictly controls the issuance of all master keys and other keys within the hotel according to the established key policies and procedures and to report any discrepancy immediately to the Hotel Manager and Director of Finance. § Representing the hotel in all security related matters to external stakeholders, such as Meeting and Event planners, VIP protection details, and government authorities vested with protective security and/or counter terrorism responsibilities. § Being a member of the local Overseas Security Advisor Council (OSAC) Country Council. § Reviews scheduled functions, group or VIP arrival events and discuss special instructions with all relevant departments. § Conducts vulnerability assessments in conjunction with Heads of Department to identify potential risk issues and liability factors, proposing corrective measures where necessary. § Maintaining the physical and technical security systems of the property; coordinating the development of, and for managing the implementation of, the Emergency and Crisis Response plans and protocols for the property. § Organizing and directing specialized security support for the various meetings and events of the hotel. § Managing and directing the supervisors of the Security Force (Guarding Operations) of the hotel. § Ensuring that all appropriate Emergency Plans is updated and regularly exercised, pursuant to city, country requirements and as directed by Hyatt Security Policy. Administration § Managing the Security Capital Expenditures and the annual operating budget for the Security department. § Representing the hotel and conducting regular liaison with appropriate law enforcement, local fire, and other emergency response authorities. § Serving as the Security Advisor to the General Manager and the hotel Executive Committee for all security related matters of the hotel. § Ensuring the timely reporting and submission of all guest/employee incident reports. § Monitoring the reports for all “Lost and Found” items. § Prepares and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators. People § Responsible for developing and managing the Security Awareness programs and security training for employees and security staff. § Establishes with the Director Engineering and the Training Manager, an effective in-house training course on § Security and Fire Prevention, and ensures that all new employees are briefed and/or trained in Fire § Prevention/Fire Fighting procedures relevant to their position. § Ensures the punctuality and appearance of all Security employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. § Conducts annual Performance Development Discussions with Security employees, supports them in their professional development goals. § Plans and implements effective orientation and general security training programmes for all Security employees in coordination with the Training Manager and Departmental Trainers. § Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and § Culture Characteristics. § Provides feedback on the results of the Employee Opinion Survey and ensure that the relevant changes are implemented. Other duties § Supervising the daily tours and operations of proprietary security officers, managing the operations of contracted security personnel, and managing and directing the operations of augmenting security personnel engaged for special events on the premises. § Drafting and implementing security directives, policies and procedures for the property, coordinating the implementation of security standards and operating procedures for the property. § Coaching and counselling security employees to reflect Hyatt service standards and procedures. § Is knowledgeable in statutory legislation in employee and industrial relations. § Maintaining strong, professional relationship with relevant representatives from competitor hotels, business partners and other organizations. § Administering the Security Policies and Operational Standards for the hotel (as specified in the Security Policy § Manual and Security Operations Manual), particularly those relating to fire, hygiene, health and safety. Qualifications § Minimum 2+ years of experience in similar position. § Ideally with a relevant degree or diploma in Hospitality or Tourism management. § Excellent problem solving and interpersonal skills. § Demonstrate a growth mindset. § Coach, mentor & Empower T.E.A.M.

Summary Operational Ensures that all company minimum brand standards have been implemented. Work closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Has excellent knowledge of all available products in the market and buys locally fresh products wherever possible. Checks incoming food products and ensures that all food merchandise is in accordance with order sheets and receiving records Coordinates with all satellite kitchens for their mise-en-place and supplies. Regularly conducts yield testing to ensure wastage is kept minimal and that all Scala recipes are correct and up-to-date. Directs food apportionment policy to control costs. Introduces and tests the market with new products which are market-oriented in terms of price and product. Monitors closely the requirements in own section and order the food items at the right time and in the right quantity for the intended use. Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. Estimates food consumption and purchases or requisitions of foodstuffs and kitchen supplies. Assists to devise special dishes and develop innovative recipes. Establishes and enforces sanitation standards for the kitchen. Assists in making sure that all Touches of Hyatt and the Food and Beverage Top 20 are implemented. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. Provides a courteous and professional service at all times. Ensures that employees also provide excellent service to internal customers in other departments as appropriate. Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up. Maintains positive guest and colleague interactions with good working relationships. Administrative Assists to ensure that culinary activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. Prepares and updates the Departmental Operations Manuals. Conducts regular departmental communications briefings and meetings. Financial Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. People Assists in the recruitment and selection of all Commissary employees as appropriate. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees. Through hands-on management, closely supervises the Kitchen employees in the performance of their duties and ensures this is in accordance with policies & procedures and applicable laws. Oversee the punctuality and appearance of all Kitchen employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Prepares and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators. Develops the skills and effectiveness of all Kitchen employees through the appropriate training, coaching, and/or mentoring. Delegates as appropriate the duties and responsibilities necessary to trained employees who are well equipped and resourced to correctly accomplish these tasks. Ensures effective training programmes for employees in coordination with the Training Manager and their Departmental Trainers. Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. Assists in conducting annual Performance Development Discussions with employees and supports them in their professional development goals. Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. Ensures that employees have a complete understanding of and adhere to employee rules and regulations. Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. Other duties Attends and contributes to all training sessions and meetings as required. Is knowledgeable in statutory legislation in employee and industrial relations. Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International. Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations. Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety. Ensures high standards of personal presentation and grooming. Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. Carries out any other reasonable duties and responsibilities as assigned. Qualifications Minimum 2+ years of experience in similar position. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Excellent problem solving and interpersonal skills. Demonstrate a growth mindset. Coach, mentor & Empower T.E.A.M.

Summary Operational Ensures professional sales Calls using Hyatt’s Consultative Selling principles and SMART Selling philosophies. Carefully plans Sales Calls into defined objectives. Maintains a detailed knowledge of Hotel facilities, features and services. Conducts extensive competitor researches and maintains excellent Product Knowledge of the hotel. Ensures systematically and efficiently calls on allocated Accounts within location and reports findings and opportunities to the Director of Sales. Pre-qualifies and targets prospects, utilising Delphi database and develops appropriate and effective sales solicitation strategies to increase hotel’s market share. Professionally conducts routine telemarketing activities to identify new business opportunities. Follows up sales leads to identify prospect. Meets and greets VIP guests upon arrival/ departure. Plans and makes Sales trips to the parties concerned which is our current and potential clientele to explore into new business opportunities. Entertains and conducts hotel inspections to relevant representatives/ delegates whenever required. Establishes strong contacts to source for information in regard to planned and up coming functions/ events. Assists Sales Buddy to follow-up on all matters in the absence of Sales Buddy. Reviews and constantly seeks Productivity level improvements through the process of “taking work out of the system” (when appropriate) and thorough streamlining of work process. Implements all sales action plans related to responsibility areas as outlined in the Marketing plan. Financial Achieves the monthly and annual personal target contributing to the Sales revenue. Develops and reviews Personal Business Plan which is linked to the Hotel’s Annual Business Plan. Marketing Conducts extensive competitor research and maintains excellent Product Knowledge of the Hotel. Constantly monitors and evaluates local, national and international market trends, and the competitor hotels’ sales initiatives, in order to make sure the hotel’s sales remain competitive and cutting edge. Ensures a high level of exposure for Hotel through direct sales solicitation via telephone, contracts and written communications. Personnel Ensures all associates maintain an updated awareness of Hotel product knowledge, current promotion, policy changes and appropriate internal communication. Assists in the recruitment and selection of Sales associates if required. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting associates. Assists to oversee the punctuality and appearance of Sales associates, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Maximises the effectiveness of associates by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. Assists to conduct annual Performance Development Discussions with associates and to support them in their professional development goals. Assists to plan and implement effective training programmes for associates in coordination with the Training Manager and Departmental Trainers. Encourages associates to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. Supports the implementation of changes as a result of the Associate Opinion Survey. Administration Ensures that an efficient and accurate filing system, both manuals as well as electronic, is maintained at all times. Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the Hotel. Establishes an efficient trace file to ensure that all business booked is properly tracked. Submits Sales report to Director of Sales in a timely manner. Provides accurate reporting of business booked to the Sales Coordinator for monthly consolidation. Qualifications Minimum 2+ years of experience in similar position. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Excellent problem solving and interpersonal skills. Demonstrate a growth mindset Coach, mentor & Empower T.E.A.M.

Summary Operational Ensures that all company minimum brand standards have been implemented. Work closely with other employees in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Has excellent knowledge of all available products in the market and buys locally fresh products wherever possible. Checks incoming food products and ensures that all food merchandise is in accordance with order sheets and receiving records Coordinates with all satellite kitchens for their mise-en-place and supplies. Regularly conducts yield testing to ensure wastage is kept minimal and that all Scala recipes are correct and up-to-date. Directs food apportionment policy to control costs. Introduces and tests the market with new products which are market-oriented in terms of price and product. Monitors closely the requirements in own section and order the food items at the right time and in the right quantity for the intended use. Observes methods of food preparation and cooking, sizes of portions, and garnishing of foods to ensure food is prepared in prescribed manner. Estimates food consumption and purchases or requisitions of foodstuffs and kitchen supplies. Assists to devise special dishes and develop innovative recipes. Establishes and enforces sanitation standards for the kitchen. Assists in making sure that all Touches of Hyatt and the Food and Beverage Top 20 are implemented. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. Provides a courteous and professional service at all times. Ensures that employees also provide excellent service to internal customers in other departments as appropriate. Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow-up. Maintains positive guest and colleague interactions with good working relationships. Administrative Assists to ensure that culinary activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. Prepares and updates the Departmental Operations Manuals. Conducts regular departmental communications briefings and meetings. Financial Maximises employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. People Assists in the recruitment and selection of all Commissary employees as appropriate. Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees. Through hands-on management, closely supervises the Kitchen employees in the performance of their duties and ensures this is in accordance with policies & procedures and applicable laws. Oversee the punctuality and appearance of all Kitchen employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Prepares and posts weekly work schedules, making sure that they reflect business needs and other key performance indicators. Develops the skills and effectiveness of all Kitchen employees through the appropriate training, coaching, and/or mentoring. Delegates as appropriate the duties and responsibilities necessary to trained employees who are well equipped and resourced to correctly accomplish these tasks. Ensures effective training programmes for employees in coordination with the Training Manager and their Departmental Trainers. Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. Assists in conducting annual Performance Development Discussions with employees and supports them in their professional development goals. Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. Ensures that employees have a complete understanding of and adhere to employee rules and regulations. Ensures that employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. Other duties Attends and contributes to all training sessions and meetings as required. Is knowledgeable in statutory legislation in employee and industrial relations. Exercises responsible management and behaviour at all times and positively representing the hotel management team and Hyatt International. Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations. Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety. Ensures high standards of personal presentation and grooming. Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. Carries out any other reasonable duties and responsibilities as assigned. Qualifications Minimum 2+ years of experience in similar position. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Excellent problem solving and interpersonal skills. Demonstrate a growth mindset. Coach, mentor & Empower T.E.A.M.

Summary Operational To generate leads, manage, coordinate and execute all wedding/social events acquisition activities of the hotel and to secure new and repeat business for the hotel. To create demand, explore new markets, liaise with B2B partners and direct customers. To be a one stop solution provider to the guest and ensure timely and seamless responses. To ensure effective communication between the guest and the wedding team at the hotel (Chef, F&B operations and Front Office team). To achieve/exceed the objectives as outlined in the Annual Marketing and Business Plan pertaining to weddings. Travel to potential wedding related trade events to acquire prospective future business and relationship building. To assist the DOSM/DOE (based on size of the hotel) in maintaining accurate forecasting procedures to enable Operating Departments to adjust their operation and cost structure. To review the reports compiled by the Revenue Manager and discuss strategies, opportunities and threats with the Marketing taskforce (Director of Sales and Marketing, General Manager, Director of Food & Beverage, Director of Events and Director of Sales). To ensure that utilization of various technology and software e.g. Envision is maximized and that clean data is maintained at all times. To keep a track of market trends and share these with the core team in the hotel. To attend major social events to network and promote the Hotel and check competition for weddings. To maintain a robust database of wedding related partners (domestic and international) To review event files to ensure correct booking procedures, including group room and meeting program history, catering set up and themes, contractual agreements, etc. To ensure that all credit and collection procedures that have been established by the hotel are implemented following the established Credit Policies & Procedures. To ensure that all Sales contracts pertaining to weddings follow the established hotel policies and procedures and are based on sound commercial judgment. To focus on ease of doing business from a guest’s point of view from enquiry to post event stage. Ensuring the set Targets set of this segment is achieved on a quarterly/yearly basis for the entire social segment (small, mid-sized & large groups such as Anniversaries, Birthdays and pre and post wedding events) To create and execute an annual activity plan for the segment – encompassing database, sales solicitation, sales trips, trade shows, events, direct mail, EMC and Travel Planners relations etc. To identify, update and manage auspicious dates calendar for the hotel To work with the revenue manager on booking guidelines and to manage the inventory for rooms and event spaces for auspicious dates To meet every guest for post event feedback To maintain create a communication plan to be in constant touch with guests who done events at the hotel - Customized Anniversary and Birthday Celebrations Cross sell all Hyatt Hotels Financial To assist the Director of Sales & Marketing / DOE / DOS in establishing an annual operating budget, which will form part of the hotel's annual business plan. To maintain complete and supported records of all sales agreements, contracts and quotes for the hotel pertaining to weddings as per Hyatt International Policies and Procedures. To closely work together with the Food & Beverage team on the catering product, costing and pricing based on the event requirements. Marketing To provide feedback to the DOSM/MarCom on the marketing activities and to re-evaluate programs on ongoing bases to achieve / exceed the objectives as outlined in the Annual Marketing and Business Plan. To provide feedback to the DOSM on sales strategies, opportunities and threats as well as post event comments. Personnel To assist in building an efficient team of employees handling weddings through multi skilling, multi tasking and flexible scheduling and by taking an active interest in their welfare and safety and development. To ensure that all employees provide courteous and professional service at all times while handling the guests. To ensure that employees have a complete understanding of and adhere to the Hotel's Employee Rules & Regulations To identify training needs for the team and develop an IDP in consultation with DOSM Administration To ensure to regularly update all Envision records of catering accounts. To ensure that all meetings are well planned, efficient and results oriented (internal and external wedding pre con). To keep and safeguard all contracts and financial documents. Qualifications Minimum 2+ years of experience in similar position. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Excellent problem solving and interpersonal skills. Demonstrate a growth mindset. Coach, mentor & Empower T.E.A.M.

Summary Operational Generate sales through tele and connect. Preparing strategies to increase F & B sales and group gatherings at Andaz Delhi. (refer Business plan strategies based on sales) Understanding the requirements, sending quotation, negotiation if required and regular follow up to bring business on board.(active and passive calls, contracts enrollments etc.) Setting weekly, monthly target and ensure to attainment (target sheet) Building and maintaining strong relationships with key corporate decision makers. Targeting individuals and teams for HDC program and enrollments Responsible for Corporate and Travel Agent Food & Beverage Sales for the hotel.(fixed lunch series, packing order etc.) Clear understanding of the hotels business strategies then set goals and to determine action plans to meet those goals. Identify new markets and business opportunities and increase sales. Conducts daily sales calls and arrange site inspection trips to hotels by corporate clients. Able to provide quick and timely responses, immediate communication to the properties, develop professional long term business relationships.(24 HRS closure) Builds and strengthens relationships with existing and new customers to enable future bookings. Resident guest conversion for meals in outlets (long stay, guests availing food delivery) Sells product by establishing contact and developing relationships with prospects; recommending solutions. Maintains relationship with clients by providing support, information, and guidance. Researching and recommending new opportunities. Recommending profit and service improvements. Answers queries, offering advice and introducing new products. Organizing sales visits. Maintaining guest database. Financial Assists in managing the department as independent profit center. Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. People Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. Ensures to follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. Other duties Exercises responsible supervisory behavior at all times and positively representing the hotel team and Hyatt International. Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety. Ensures high standards of personal presentation and grooming. Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. Attends training sessions and meetings as and when required. Carries out any other reasonable duties and responsibilities as assigned. Qualifications Minimum 2+ years of experience in similar position. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Excellent problem solving and interpersonal skills. Demonstrate a growth mindset. Coach, mentor & Empower T.E.A.M.

Summary Operational Assists to ensure that minimum brand standards have been implemented. Assists to ensure that all Touches of Hyatt and the Food and Beverage Top 20 are implemented. Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented. Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests. Assists to ensure that Food and Beverage employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. Assists to monitor service and food and beverage standards in the Outlet to take corrective actions where necessary. Frequently verifies that only fresh products are used in food and beverage preparation. Assists the Outlet Manager with creative suggestions and ideas. Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives. Ensures that the outlet is kept clean and organised, both at the front as well as the back of house. Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to. Assists to ensure that all employees deliver the brand promise and provide exceptional guest service at all times. Assists to ensure that employees also provide excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Establishes a rapport with guests maintaining good customer relationships. Personally and frequently verifies that guests in the Outlet are receiving the best possible service. Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations. Administrative Assists to ensure that the Food and Beverage activities in the outlet are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate. Assists to prepare and update the Departmental Operations Manuals. Conducts regular departmental communications briefing and meetings in the absence of the Outlet Manager. Financial Assists to maximise employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Assists to improve productivity levels and prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment. Assists to ensure that the outlet is operated in line with maximising profit while delivering on the brand promise. Assists to achieve the monthly and annual personal target and the outlet’s revenue. Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information Assists in the inventory management and ongoing maintenance of hotel operating equipment and other assets. Ensures new technology and equipment are embraced, improving productivity whilst taking work out of the system. People Ensures the punctuality and appearance of all Food and Beverage employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Assist to maximise the effectiveness of employees by developing each of their skills and abilities through the appropriate training, coaching, and/or mentoring. Assists to conduct annual Performance Development Discussions with employees and to support them in their professional development goals. Assists in the development of Departmental Trainers through ongoing feedback and monthly meetings. Assists to plan and implement effective training programmes for employees in coordination with the Training Manager and Departmental Trainers. Assists to prepare and post the weekly work schedules. Encourages employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation. Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. Assists to feedback the results of the Employee Engagement Survey and ensure that the relevant changes are implemented. Assists to ensure that all employees deliver the brand promise and provide exceptional guest service at all times. Assists to ensure that employees also provide excellent service to internal customers in other departments as appropriate. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily. Maintains positive guest and colleague interactions with good working relationships. Establishes a rapport with guests maintaining good customer relationships. Personally and frequently verifies that guests in the Outlet are receiving the best possible service. Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations. Marketing Assists to prepare a yearly marketing plan which is the basis of the Food and Beverage Annual Marketing Plan. Advises the Outlet Manager of any Marketing and Public Relations opportunities to increase awareness and ultimately business. Other duties Attends and contributes to all training sessions and meetings as required. Is knowledgeable in statutory legislation in employee and industrial relations. Exercises responsible behaviour at all times and positively representing the hotel team and Hyatt International. Maintains strong, professional relationship with the relevant representatives from competitor hotels, business partners and other organisations. Reads the hotel's Employee Handbook and have an understanding of and adhere to the hotel's rules and regulations and in particular, the policies and procedures relating to computer resources, fire, hygiene, health and safety. Ensures high standards of personal presentation and grooming. Responds to changes in the Food and Beverage function as dictated by the industry, company and hotel. Carries out any other reasonable duties and responsibilities as assigned. Qualifications Minimum 2+ years of experience in similar position. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Excellent problem solving and interpersonal skills. Demonstrate a growth mindset. Coach, mentor & Empower T.E.A.M.

Summary Administration Assists in the implementation of the hotel’s Marketing Communications Strategy (goals, tactics and actions) to achieve and exceed forecasted revenue figures in Rooms, Food and Beverage, and all other revenue generating departments. Ensures that Marketing Communications activities are aligned with the Corporate Marketing Strategy, and the Hotel Actions have been implemented where appropriate. Assists in the preparation and update of the Departmental Operations Manuals. Attends regular departmental marketing communications meetings and ensure departmental briefings and meetings are effective and conducted as necessary. Customer Service Ensures that Marketing Communications employees provide excellent service to external customers, as well as internal customers in other departments. Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to ensure problems are resolved satisfactorily. Financial Maximizes employee productivity through the use of multi-skilling, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests. Assists with establishing annual marketing communications budgets, including above the line advertising, public relations, sales promotions and publicity that will form part of the hotel’s business plan. Maintains complete records of all media and purchase agreements, contracts and quotes for the hotel. Assists in monthly re-forecasting. Assists in managing costs based on key performance indicators. Ensures that all hotel, company and local rules, policies and regulations relating to financial record keeping, money handling and licensing are adhered to, including the timely and accurate reporting of financial information Marketing Establishes an annual and fully integrated communications program with measurable objectives, strategies and action steps. Assists in the preparation, utilization and update of an Annual Marketing Plan, broken down as necessary by division and/or department. Measures, interprets, prioritizes and evaluates the effectiveness of marketing communications activities through an ROI analysis and adjust as necessary. Develops and maintains active contacts with the press and key media people and evaluates all media solicitations and exposures. Monitors all current attitudes and public statements concerning the hotel in foreign and local media. Ensures adequate targeted publicity and coverage of the hotel’s positioning, promotional programs, corporate image building and other activities. Assesses advertising needs and opportunities for the hotel and obtains initial approval of local media campaign proposals from the Director of Marketing and General Manager. Ensures that all hotel advertising and collateral (local Food and Beverage, recruitment, etc.) are of consistent high standards, and that they comply with HI’s brand standards. Recommends and develops proposals and directs and implements below the line sales promotions, with external partners such as credit card companies, banks, department stores, airlines, etc. to support the advertising and sales campaigns. Closely works with Marketing Manager – Strategy / Marketing Analyst to maximize use of the targeted market information including customer profile, behavior, and yield for the planning and evaluation of marketing communications. Operational Closely works together with other departments to assess and support their internal and external communications needs. Establishes and maintains the hotel library and photographic image filing Continuously updates press kits. Develops good community contacts among government, businesses, associations, etc. and represents the hotel at public functions. Supports ad-hoc events and or projects in the community. Maintains a perpetual analysis of competitor’s marketing and communication activities in the local market. Assists the Director of Sales and Marketing by maintaining accurate records of up to date marketing expenditures, future commitments and remaining budget for the year. Serves as the Webmaster for hotel’s Webpage and Internet related exposure and advertising. Be aware of community, business, political and social factors that may affect the hotel’s financial performance. Ensures that other Marketing Communications employees work in a supportive and flexible manner with other departments, in a spirit of “We work through Teams”. Personnel Assists in the recruitment and selection of all Marketing Communications employees. Follows hotel guidelines when recruiting and use a competency-based approach to select employees. Ensures the punctuality and appearance of all Marketing Communications employees, making sure that they wear the correct uniform and maintain a high standard of personal appearance and hygiene, according to the hotel and department’s grooming standards. Conducts annual Performance Development Discussions and supports Marketing Communications employees in their professional development goals. Plans and implements effective training programs for Marketing Communications employees in coordination with the Training Manager and Departmental Trainers. Maximizes the effectiveness of every Marketing Communications employee by developing each individuals’ skills and abilities through the appropriate training, coaching, and/or mentoring. Encourages employees to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation. Supports the implementation of The People Philosophy, demonstrating and reinforcing Hyatt’s Values and Culture Characteristics. Ensures Marketing Communications employees have a complete understanding of and adhere to employee rules and regulations. Ensures Marketing Communications employees follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security. Supports the implementation of changes as a result of the Employee Opinion Survey. Takes an active involvement in the welfare, safety, development and well-being of employees by providing advice, counselling and truthful, diplomatic feedback. Other Duties Is knowledgeable in statutory legislation in employee and industrial relations. Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health and safety. Ensures high standards of personal presentation and grooming. Maintains strong, professional relationship with the relevant representatives from business partners and other organizations. Responds to changes in the Marketing Communications function as dictated by the industry, company and hotel. Attends training sessions and meetings as and when required. Carries out any other reasonable duties and responsibilities as assigned. Qualifications Minimum 4 to 5 years of experience in similar position. Ideally with a relevant degree or diploma in Hospitality or Tourism management. Excellent problem solving and interpersonal skills. Demonstrate a growth mindset. Coach, mentor & Empower T.E.A.M.