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Cushman & Wakefield
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Associate Director

Associate Director

Cushman & Wakefield

12 years

0 Lacs

gurgaon haryana india

Posted:1 day ago| Platform:

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Skills Required

leadership management portfolio standardization governance planning optimization consistency efficiency compliance service analyze budgeting forecasting support drive deployment technology recruitment evaluation training coordination communication coaching engineering certifications word excel powerpoint

Work Mode

On-site

Job Type

Full Time

Job Description

Job Title

Associate Director

Position Overview

The Associate Director – Operations Lead will provide

strategic leadership and oversight for facility management operations across a portfolio of sites

. Based at the Head Office, the role focuses on

centralized operations management, process standardization, vendor governance, financial planning, and performance monitoring

, ensuring operational excellence, cost optimization, and alignment with client and organizational objectives. The role acts as a key link between corporate leadership, site operations, and clients, driving

consistency, efficiency, and continuous improvement

across the organization.

Key Responsibilities

Develop, implement, and continuously improve

centralized operational policies, SOPs, and best practices

across all sites. Oversee

vendor and contract management

, ensuring cost optimization, compliance, and service delivery standards are met across multiple locations. Monitor and analyze

operational KPIs, SLAs, and service quality

across the portfolio; lead initiatives for process optimization and operational efficiency. Lead

budgeting, financial planning, forecasting, and cost control initiatives

for facility operations; support CAPEX planning and capital project oversight. Drive the deployment of

centralized technology solutions

, to enhance operational visibility and control. Provide guidance and support to site operations teams on complex issues, escalations, and implementation of corporate policies. Prepare and present

annual operational plans, business plans, and performance reports

to senior leadership. Lead

talent management and development

for operations teams, including recruitment, performance evaluation, training, and succession planning. Ensure

regulatory, safety, environmental, and quality compliance

across all facilities. Serve as a central point for

coordination between HO, site teams, clients, and vendors

, ensuring consistency in operations and service delivery.

Key Skills And Capabilities

Strategic operational leadership across multi-site portfolios.
Strong analytical, problem-solving, and decision-making skills.
Excellent communication and stakeholder management skills at all levels.
Expertise in financial management, including budgeting, forecasting, and cost optimization.
In-depth experience in vendor and contract management, with focus on performance and compliance.
Strong knowledge of regulatory, safety, and environmental compliance in facility management.
Proven ability in team leadership, coaching, and talent development.

Professional Experience & Qualifications

Bachelor’s degree in Facilities Management, Corporate Real Estate, Project Management, Engineering, or Business Administration.
Minimum 10–12 years of experience in facility management operations, with at least 5 years in a senior/portfolio-level HO or centralized operations role.
Proven experience in multi-site operations, process standardization, vendor management, and financial oversight.
Experience in critical systems, property operations, and strategic operational planning preferred.
Certifications such as Certified Facility Manager (CFM), or other relevant technical/business certifications are highly desirable.
Strong computer skills: Microsoft Office Suite (Word, Excel, PowerPoint is advantageous.

INCO: “Cushman & Wakefield”

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Associate Director