Associate Director - Career Services

Job Description

About Emeritus: Emeritus is committed to teaching the skills of the future by making high-quality education accessible and affordable to individuals, companies, and governments around the world. It does this by collaborating with more than 80 top-tier universities across the United States, Europe, Latin America, Southeast Asia, India and China. Emeritus’ short courses, degree programs, professional certificates, and senior executive programs help individuals learn new skills and transform their lives, companies and organizations. Its unique model of state-of-the-art technology, curriculum innovation, and hands-on instruction from senior faculty, mentors and coaches has educated more than 300,000 individuals across 80+ countries. Founded in 2015, Emeritus, part of Eruditus Group, has more than 1,800 employees globally and offices in Mumbai, New Delhi, Shanghai, Singapore, Palo Alto, Mexico City, New York, Boston, London, and Dubai. The company is backed by prominent investors including Accel, SoftBank Vision Fund 2, the Chan Zuckerberg Initiative, Leeds Illuminate, Prosus Ventures, Sequoia Capital India, and Bertelsmann. About the Role: Reporting to the VP of Academic Delivery, the Associate Director, Career Services will strategically lead and operationally manage the career services function for Emeritus Bootcamp learners across technical programs including ML & AI, Coding, Cybersecurity, and Data Analytics. This role involves overseeing a team of 4-5 part-time career coaches based in the US and UK, ensuring high-quality learner support, managing resources, handling learner escalations, and driving learner success through proactive, impactful programming. Key Responsibilities: Develop, implement, and manage the career services function to ensure scalable and high-quality career support. Recruit, onboard, and oversee a high-performing team of 4-5 part-time career coaches in the US and UK, ensuring they deliver consistent, effective coaching services. Plan and execute the monthly webinar series by identifying timely, relevant topics, sourcing expert speakers, and scheduling engaging sessions. Track, analyze, and report team metrics including NPS scores and engagement leveraging data to continuously improve offerings. Proactively manage learner communications related to career services, including proactive updates and seamless delivery of automated drip communications. Manage escalations from learners regarding career services, ensuring timely resolution and continuous improvement in learner satisfaction. Oversee the Emeritus Career Center, a dedicated platform for accessing career resources, scheduling 1:1 coaching appointments, and hosting webinar recordings; ensure all content and tools are regularly updated, relevant, and user-friendly. Collaborate with Program Delivery Managers to seamlessly integrate career services into the learning journey, including through orientation and mentorship sessions with Course Leaders. Partner closely with the Design team to maintain and refresh the career services asynchronous content and resources within Bootcamp programs. Qualifications: Bachelor's degree required; advanced degree preferred. 5+ years of experience in career services, talent development, or related fields; minimum 3 years managing career coaching teams or contractors. Proven ability to build and scale career services, ideally within online education, bootcamps, or technical training environments. Exceptional operational management skills with experience leading remote global teams. Strong analytical skills, experienced in data-driven decision-making and reporting outcomes. Effective communicator and stakeholder manager, adept at working cross-functionally and managing escalations. Strong experience planning and executing engaging webinars, sourcing relevant speakers, and addressing timely topics. Demonstrated expertise in career coaching methodologies and best practices. Strong analytical and data-driven approach to decision-making. Exceptional interpersonal, communication, and stakeholder engagement skills. This position offers an exciting opportunity for a strategic, results-oriented professional who excels in developing scalable career services solutions, managing high-performing teams, and developing learner-focused experiences to drive career outcomes. Emeritus provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. In press: https://inc42.com/buzz/edtech-startup-eruditus-fy23-revenue-crosses-inr-3000-cr-mark/ emeritus harvard business school: Edtech unicorn Emeritus story now a Harvard Business School case study - The Economic Times (indiatimes.com) Show more Show less