Associate -Digital Product Management

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also they do preventive work to avoid future overdues with accounts that have a high exposure.

• end-to-end processes in Fraud operations and or Dispute management




• Strong attention to detail with a proactive approach to identifying and resolving issues.

   

• Prior experience in testing, quality assurance, or process improvement.




• Critical thinking and innovative problem-solving capabilities.




• Strong communication and collaboration skills across diverse teams.




• Understanding of testing methodologies and tools (preferred, not required).




• Credit/Debit Card Disputes and or Fraud Journey




• Willingness to learn and support new skills, tools, and applications.




• Ability to manage multiple project priorities in a fast-paced, evolving environment.




• Highly detail-oriented with strong accuracy and productivity levels.




• Flexible, with the ability to “think outside the box.”

• 3+ years of proven experience in product testing, quality assurance, or related roles in product development.(preferred)




• Domain knowledge of financial services, card network operations, disputes and fraud lifecycles, card issuing, and merchant acquiring/processing.




• Ability to connect testing outcomes to business value and compliance impact.




• Strong communication and collaboration skills to work across product, technology, and operations teams.




• Highly organized, accountable, and driven to take ownership of outcomes.




• Understanding of test case design, defect management, and test execution methodologies (manual + automated).




• Outcome-focused mindset with the ability to connect testing results to business value and operational impact.




• High on curiosity and continuous learning, with a passion for uncovering issues and improving workflows.




• Excellent communication skills to work across distributed, global teams and clearly convey test results and business implications.




• Strong sense of accountability and ownership in driving testing to closure with confidence and clarity.




• Proficiency in Microsoft Office (Excel and PowerPoint strongly preferred).
  

• Knowledge of Agile/SAFe product development methodologies.




• Exposure to compliance-driven testing (e.g., Regulation E, Regulation Z).




• Familiarity with tools such as JIRA, Rally, , or Zephyr, and exposure to automation frameworks (e.g., Selenium, UFT).




• Bachelor’s degree in Computer Science, Information Systems, or a related field

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities