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Associate Analyst

Associate Analyst

Wipro

0 - 2 years

2 - 5 Lacs

mumbai

Posted:8 hours ago| Platform:

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Skills Required

clm customer service investment banking financial services loan operations project management team management workforce management change management real time analysis troubleshooting client interaction operational excellence wfm sla management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About The Role
Position Associate Analyst
Experience: Entry-level (02 years)
Openings: 1 opening
Location Ghansoli
Industry Type Financial Services
Department: Loans Operation
Role & Responsibilities

Prepare, review, and process loan documentation

Book cash transactions, make payments, and perform reconciliations.

Handle day-to-day loan transactional processing.

Interact with counterparties regarding positions and outstanding balances.

Support a diverse array of products and services with a focus on risk and control

Identify and resolve issues related to loan documentation and processing.

Design and analyze loan documentation reports for management and control activities.

Ensure compliance with applicable laws, rules, and regulations

Communicate effectively with internal teams and external teams.

Qualifications:

Bachelors/University degree or equivalent experience.

02 years of relevant experience in loan operations or financial services.

Basic knowledge of loan processes, systems, and tools.

Awareness of risk types, policies, and control measures.

Strong communication and analytical skills.

Ethical, accountable, and results oriented.

Support process by managing transactions as per required quality standards

Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner

Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue

Update own availability in the RAVE system to ensure productivity of the process

Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

Follow standard processes and procedures to resolve all client queries

Resolve client queries as per the SLAs defined in the contract

Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients

Identify and learn appropriate product details to facilitate better client interaction and troubleshooting

Document and analyze call logs to spot most occurring trends to prevent future problems

Maintain and update self-help documents for customers to speed up resolution time

Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

Ensure all product information and disclosures are given to clients before and after the call/email requests

Avoids legal challenges by complying with service agreements

Deliver excellent customer service through effective diagnosis and troubleshooting of client queries

Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions

Assist clients with navigating around product menus and facilitate better understanding of product features

Troubleshoot all client queries in a user-friendly, courteous and professional manner

Maintain logs and records of all customer queries as per the standard procedures and guidelines

Accurately process and record all incoming call and email using the designated tracking software

Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business

Organize ideas and effectively communicate oral messages appropriate to listeners and situations

Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs

Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client

Undertake product trainings to stay current with product features, changes and updates

Enroll in product specific and any other trainings per client requirements/recommendations

Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client

Update job knowledge by participating in self learning opportunities and maintaining personal networks
Mandatory Skills:

Investment Banking(CLM) .

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Associate Analyst