Assistant Vice President

Job Title: AVP, Technology Service Delivery

Location: Noida,

Department: Global Technology

Reports To: VP, Technology Service Delivery

Position Overview:

The SAVP of Technology Service Delivery is responsible for leading the delivery of technology services and solutions across Banking and Capital Mkts. clients. This role involves managing a team of professionals to ensure that technology services meet the business's strategic objectives, are delivered on time, within budget, and to the highest quality standards. He will collaborate with cross-functional teams to enhance service delivery processes, drive innovation, and ensure the reliability and efficiency of technology services.

Key Responsibilities:

• Strategic Leadership:
  • Develop and implement a comprehensive technology service delivery strategy aligned with the company's business goals and broader Technology Strategy.
• Service Delivery Management:
  • Oversee the planning, implementation, and tracking of technology services and solutions.
  • Ensure the timely and cost-effective delivery of technology services to meet business requirements.
  • Develop and monitor performance metrics to measure service delivery effectiveness and efficiency.
• Innovation and Improvement:
  • Drive innovation by identifying emerging technologies and trends that can enhance service delivery.
  • Continuously evaluate and improve service delivery processes and methodologies.
• Team Management and Development:
  • Lead, mentor, and develop a high-performing technology service delivery team.
  • Foster a culture of continuous improvement, collaboration, and innovation within the team.
• Stakeholder Collaboration:
  • Work closely with business leaders, IT teams, and other stakeholders to understand requirements and deliver appropriate technology solutions.
  • Serve as the primary point of contact for technology service delivery issues and escalate as necessary.
• Quality Assurance and Risk Management:
  • Establish and enforce service quality standards and best practices.
  • Identify and mitigate risks associated with technology service delivery.
  • Ensure compliance with industry regulations and company policies.
• Budget and Resource Management:
  • Manage the technology service delivery budget, ensuring cost-effective resource allocation and utilization.
  • Optimize resource planning and management to support current and future technology needs.

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field; Master’s degree preferred.
• Minimum of 10 years of experience in technology service delivery, with at least 5 years in a leadership role.
• Strong understanding of IT service management (ITSM) frameworks and methodologies.
• Proven experience in managing large-scale technology projects and service delivery teams.
• Excellent leadership, communication, and interpersonal skills.
• Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment.
• Strong problem-solving and decision-making abilities.
• Experience with budget management and resource allocation.

Preferred Skills:

• Certification in ITIL, PMP, or similar service delivery and project management methodologies.
• Experience in Banking / Financial / Insurance Industry is a plus.
• Knowledge of Banking Technology or platforms